GISELA MORENO
McAllen
Summary
Dynamic professional with expertise in customer service and team leadership, honed at Walmart. Proven track record in enhancing customer satisfaction and optimizing operations. Skilled in inventory management and issue resolution, driving a 20% improvement in team productivity. Adept at fostering a collaborative environment and implementing strategic solutions for business growth.
Overview
9
9
years of professional experience
Work History
ASSOCIATE
Home Depot
MCALEN
04.2025 - Current
- Assisted customers with product selection and provided expert advice on home improvement.
- Operated cash register, processed transactions, and handled customer inquiries efficiently.
- Ensured store cleanliness and safety by following established protocols and guidelines.
- Resolved customer complaints promptly to enhance overall shopping experience.
- Participated in regular team meetings to discuss sales strategies and operational improvements.
TEAM LEAD
Walmart
EDINBURG
08.2016 - 12.2024
- Led daily operations to ensure team efficiency and productivity.
- Trained and mentored new team members on company policies.
- Coordinated inventory management to maintain stock levels and minimize shortages.
- Implemented safety protocols to promote a secure working environment.
- Conducted performance assessments to provide feedback and support team development.
- Collaborated with management to improve store layout and customer experience.
- Resolved customer inquiries to enhance satisfaction and loyalty.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Education
High School Diploma -
ECONOMEDES HIGH SCHOOL
Edinburg, TX05-2008
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Safety protocols
- Team leadership
- Critical thinking
- Performance assessment
- Communication skills
- Issue resolution
- Time management
Languages
Spanish
Professional
English
Professional
Timeline
ASSOCIATE
Home Depot
04.2025 - Current
TEAM LEAD
Walmart
08.2016 - 12.2024
High School Diploma -
ECONOMEDES HIGH SCHOOL