Experienced HR Technical Support Specialist with 6+ years in human resources management, skilled in recruitment and employee development. Adept at building strong interpersonal relationships and improving team productivity through strategic training and open communication.
Hi, I’m
Gisela Lugardo-Lopez
Human Resource Recruiter
Miami,FL
Summary
Overview
6
years of professional experience
3941
years of post-secondary education
Work History
Chemtech Plastics
HR Generalist
11.2024 - 01.2025
Job overview
- demonstrated success in handling complete cycle of recruitment and orientation for engineers, QA inspectors
- ats & hris systems: experienced in leveraging systems for effective candidate pipeline management (e.g., adp, workday, paycor)
- Employed interviewing methodologies and emotional intelligence for evaluating candidate alignment
- Strengthened company’s employee value proposition (EVP)
- Proficiency in prioritizing multitasking including overseeing multiple vacancies while preserving high-quality candidate engagement.
- Proficiently cultivate rapport with hiring managers, stakeholders, and candidate pool.
Geneva Staffing
ADP HRIS Administrator
08.2024 - 11.2024
Job overview
- Provided technical support to our clients, troubleshooting software and hardware issues, and helping to ensure customer satisfaction
- Responded to customer inquiries in a timely and professional manner
- Identified customer needs and offer solutions to resolve customer issues
- Utilized ADP products and services to meet customer needs
- Worked independently and stay organized in a fast-paced environment
- Maintained a positive and professional attitude when interacting with customers
- Collaborated with colleagues to ensure customer service excellence
- Trained new staff on customer service best practices
- Develop and maintain relationships with customers
- Monitored customer feedback and suggest improvements to customer service processes
DeVry Keller Graduate School
Student Support Advisor
11.2022 - 11.2023
Job overview
- Mentored students in navigating educational and vocational choices
- Supervised advising records aimed at program optimization
- Engaged with deans to strengthen student re-enrollment
- Guided candidates in exploring graduate school possibilities
- Proven track record for successfully sourcing candidates
Walgreens Boots Alliance
Customer Service Associate
07.2019 - 08.2021
Job overview
- Processed customer orders and tracked account reports
- Delivered exceptional service, achieving high satisfaction ratings
- Handled complaints effectively under pressure
- Collaborated cross-functionally to resolve issues
Education
Keller Graduate School of ManagementDowners Grove, IL
MBA from Technology Management HRM Management
University Overview
DeVry UniversityDowners Grove, IL
Bachelor of Science from Human Resource Management
University Overview
- Graduated with honors, Suma Cum Laude
- BUSN412 Business Policy
- HRM320 Employment Law
- HRM330 Labor Relations
- HRM340 Human Resources Information Systems
- HRM420 Training and Development
- HRM430 Compensation and Benefits
Timeline
HR Generalist
Chemtech Plastics
11.2024 - 01.2025
ADP HRIS Administrator
Geneva Staffing
08.2024 - 11.2024
Student Support Advisor
DeVry Keller Graduate School
11.2022 - 11.2023
Customer Service Associate
Walgreens Boots Alliance
07.2019 - 08.2021
Keller Graduate School of Management
MBA from Technology Management HRM Management
6 2022
DeVry University
Bachelor of Science from Human Resource Management
6 2021
Languages
Spanish (Proficient)
Affiliations
Affiliations
Member Since 2021 of : Sigma Alpha PI
The National Society of Leadership and Success Chicago Chapter
Awards
Awards
Graduated With Distinction Summa Cum Laude, 06/01/21, DeVry University
Graduated With Distinction Summa Cum Laude, 06/01/22, Keller Graduate School
Nominated and Member of Sigma Alpha PI National Honor Society of Leadership and Success Illinois Chapter
Coursework
Coursework
- Human Relations
- Organizational Behavior
- Management Information Systems
- Business Ethics
- Human Resource Management
- Strategic Compensation in Strategic Management
Awards
Awards
Graduated With Distinction Summa Cum Laude, 06/01/21, DeVry University