Gisele Alves
Peabody,MA
Summary
Electric utility professional prepared for roles requiring technical precision and reliability in electric meter operations. Extensive experience in diagnosing and resolving meter issues, ensuring accurate data collection. Focused on team collaboration and consistent delivery of high-quality results, adaptable to changing needs and challenges.
Knowledgeable, strong background in installing, maintaining, and troubleshooting electric meters. Proven ability to ensure accurate meter readings and timely repairs, enhancing operational efficiency. Demonstrated expertise in using advanced diagnostic tools and ensuring compliance with safety standards.
Overview
11
11
years of professional experience
Work History
Meter Worker A/Working Leader
National Grid USA
Malden, MA
03.2015 - Current
- Maintained accurate records of all completed jobs, including meter readings, repairs, replacements, and customer interactions.
- Improved meter reading accuracy by conducting routine maintenance and calibration of electric meters.
- Contributed to team efficiency by collaborating with colleagues on complex installations and repairs, sharing knowledge and expertise.
- Managed the seamless transition from analog to digital meters for customers within designated territories while addressing their concerns throughout the process.
- Boosted customer confidence in billing accuracy through clear communication regarding meter readings, usage trends, and rate adjustments as necessary.
- Increased safety awareness by conducting regular safety briefings and trainings for team members on proper handling of electrical equipment.
- Reduced energy theft incidents through diligent monitoring of usage patterns and prompt investigation of suspicious activity reports.
- Assisted in inventory management by closely tracking stock levels of essential tools, equipment, and spare parts, ensuring availability when needed.
- Enhanced team collaboration by actively participating in regular meetings, providing input on process improvements, and sharing best practices.
- Enhanced customer satisfaction by promptly responding to inquiries and addressing concerns related to electric meter issues.
- Facilitated the timely completion of projects by efficiently managing work schedules and prioritizing tasks based on urgency.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Performed monthly meter tests to determine functionality and reliability.
- Repaired non-functioning meters and tested to verify operational status.
- Educated customers to provide information on energy conservation techniques.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Read complex one lines and prints to install and repair complex metering
Education
GED -
North Shore Community College
Danvers, MA11-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Inventory stocking
- Equipment maintenance
- Equipment operation
- Work site maintenance
- Supply management
- Equipment troubleshooting
- Work planning and scheduling
- English, Portuguese, Spanish
- Workplace safety
Languages
Portuguese
Spanish
Timeline
Meter Worker A/Working Leader
National Grid USA
03.2015 - Current
GED -
North Shore Community College