Gisele Coldspring
The Bronx,NY
Summary
I am a Dental Hygiene student who is a passionate, resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Administrative Clerk
Dfrjor Inc.
08.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
Advisor
Sutherland Global
08.2021 - 05.2022
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Cashier
Design Options Ltd
02.2020 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Technical Support Advisor
Conduent
06.2018 - 02.2019
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
Customer Care Representative
Advantage Communications Inc.
09.2017 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Customer Care Representative
StarTek Inc.
07.2016 - 06.2017
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Store clerk
Royal Tech and Accessories
06.2012 - 08.2012
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Associate of Applied Science - Dental Hygiene
Hostos Community College
Bronx, New York05.2026
HS Diploma -
St. Andrew High School For Girls
Kingston, Jamaica07.2011
Skills
- Time Management
- Communication Skills
- Computer Service
- Customer Service
- Technical Support
- Fast Learner
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
Personal Information
Title: Dental Hygiene Student
Timeline
Administrative Clerk
Dfrjor Inc.
08.2023 - Current
Advisor
Sutherland Global
08.2021 - 05.2022
Cashier
Design Options Ltd
02.2020 - 07.2021
Technical Support Advisor
Conduent
06.2018 - 02.2019
Customer Care Representative
Advantage Communications Inc.
09.2017 - 05.2018
Customer Care Representative
StarTek Inc.
07.2016 - 06.2017
Store clerk
Royal Tech and Accessories
06.2012 - 08.2012
Associate of Applied Science - Dental Hygiene
Hostos Community College
HS Diploma -
St. Andrew High School For Girls
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