Valerie Scott
Divernon,IL
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
23
23
years of professional experience
Work History
Administrative Clerk
Secretary of State Office
08.2024 - Current
- Processed and filed documentation to maintain accurate records within office protocols.
- Assisted in managing schedules and appointments for senior officials, ensuring efficient time management.
- Coordinated communications between departments to streamline information flow and improve collaboration.
- Utilized office software to prepare reports, presentations, and correspondence, enhancing overall productivity.
- Handled incoming inquiries and provided accurate information regarding services offered by the office.
- Maintained inventory of office supplies, facilitating timely replenishment to support daily operations.
- Under general supervision of the Exec III performs a variety of technical/paraprofessional work by receiving transmittals which have been submitted form 59 jurisdictions (states and provinces), process, logs to ledgers and netting system and reconciles on a weekly basis; issues 45-day temporary authorization permit ranges, compiles reports received on clearing house transactions and processed, coordinates the processing of remitter submitted IRP applications, answers telephone and email inquiries form remitters.
- After receiving transmittals from 59 different jurisdictions, they are posted in a ledger and verified to make sure the various jurisdictions are collecting the correct fees for vehicle registration. A calculator is used to arrive at the Commercial Distribution Fee from the registration fees.
- Issues 45 day temporary permit authorization permit ranges to wire services ana gents who have entered in a contract with our office and are authorized to issue permits. Issue letters to the wire services and agents stating the permit ranges when money is collected. Monitor monthly reports submitted by the contracted agents. Distribute 45 day temp permits to SOS Facilities who issue permits to walk in applicants. Update the IRP system of each temp permit sold by a facility.
- Coordinates the processing of remitter IRP submitted applications. For inquiries from remitters on the irp process responsible for answering customer questions via telephone or email.
- Compiles reports received and assists in the processing on clearinghouse transactions.
- Update the audit netting system when audit fees are netted. Works closely with accounting Revenue, Audit Section. Checks are prepared for validation.
- Assists the supervisor, usually in the supervisor’s absence, in answering processing questions, monitoring work flow, training new personnel on various procedures pertaining to auditing of the IRP transmittals.
- Assists the supervisor, usually in the supervisor’s absence, in answering processing questions, monitoring work flow, training new personnel on various procedures pertaining to auditing of the IRP transmittals.
Motor Carrier Technician
Secretary of State Office
03.2023 - 08.2024
- Processed incoming and outgoing mail to ensure timely communication with constituents.
- Trained new staff on office protocols and procedures, fostering a collaborative environment.
- Reviewed documents for compliance with state regulations, ensuring accuracy in submissions.
- Developed training materials for staff to enhance understanding of election laws and procedures.
- · Answers questions from the public regarding the completion of IRP applications and Federal Highway Use Tax forms, assists applicants with registering vehicles for Interstate and Intrastate movements for IRP vehicles by telephone or walk-in public assistance, verifies mileages in accordance with RIP compliance with Federal, state and out of state laws, rules and regulations; data keys applicant mileage and vehicle information for IRP to department database.
- · Processes, reclasses and transfers on license plates by ensuring all necessary forms are correctly completed and submitted; figures credit and installments when applicable, checks supplemental applications for carriers who are adding units to their fleet, transferring units, replacing lost or stolen plates or reclassing a plate; process title applications, verifying ownership and all appropriate tax schedules.
- · Prepare rough drafts of letters and compiles billing notices to send to applicants to obtain information for the completion of applications.
- · On an annually rotating basis, assist with destroying license plates
Operations Associate
Secretary of State Office
08.2020 - 03.2021
- Processed and managed documents for compliance with state regulations.
- Coordinated communication between departments to enhance operational efficiency.
- Assisted in the preparation of reports and presentations for senior leadership.
- Monitored workflow processes, identifying areas for improvement and implementation.
- · Provided administrative support to the operations team, assisting with daily tasks and projects.
- · Promoted positive brand image through exceptional customer service interactions. Entered data with accuracy and attention to detail.
- · Troubleshot minor problems and reported larger technical issues.
- · Greeted visitors upon arrival and directed guests to appropriate facility locations.
- · Used various software programs for efficient document creation or editing purposes.
- · Routed phone calls to appropriate recipients and handled internal business correspondence.
- · Recorded customer transactions and filed receipts.
- · Performs complex technical/paraprofessional work involving difficult clerical/technical procedures
- · Processes official or legal forms, documents or filings.
- · Collects Fees
- · Provides complex technical/paraprofessional assistance in support of line management staff
Food Service Director
Consolidated Management Company
10.2016 - 08.2020
- Oversaw daily food service operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff, enhancing service delivery and productivity.
- Managed vendor relationships, optimizing supply chain processes to improve cost efficiency.
- Led menu planning initiatives, incorporating seasonal ingredients to enhance customer satisfaction.
- Streamlined inventory management procedures, reducing waste and ensuring timely stock replenishment.
- Coordinated special events and catering services, tailoring offerings to meet diverse client needs.
- Analyzed customer feedback to drive continuous improvement in service quality and operational efficiency.
- Implemented technology solutions for scheduling and reporting, improving workflow accuracy and accountability.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented a system for tracking inventory levels accurately, preventing shortages or overstock situations that could impact service quality.
- Developed strategies for minimizing waste during food preparation processes by utilizing proper portioning techniques and reusing ingredients when appropriate.
- Increased employee engagement by fostering positive relationships among team members and addressing concerns proactively.
- Implemented staff training programs to improve culinary skills and knowledge of food safety procedures.
- Conducted regular performance evaluations for food service employees, promoting professional growth and development opportunities.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Designed creative menus that catered to various dietary needs while maintaining an appealing aesthetic for clients.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Kitchen Assistant Manager
Casey's General Store
10.2012 - 08.2016
- Supervised kitchen staff, ensuring adherence to food safety and sanitation protocols.
- Trained new employees on operational procedures and best practices in food preparation.
- Streamlined inventory processes, reducing waste and improving order accuracy.
- Coordinated daily kitchen operations, optimizing workflow and resource allocation.
- · Ensured compliance with all health department regulations regarding food handling and storage procedures.
- · Trained new employees on food preparation techniques, proper use of equipment and kitchen safety protocols.
- · Provided feedback to staff members on their performance, offering constructive criticism when necessary.
- · Implemented cost-saving strategies to reduce waste without compromising quality or flavor of dishes served.
- · Monitored food production levels and adjusted staffing accordingly during peak hours.
- · Regularly inspected kitchen equipment for proper functioning and maintenance needs.
- · Organized and supervised a team of cooks to ensure efficient operation of the kitchen.
- · Inspected deliveries upon arrival for freshness, quantity accuracy, temperature control and adherence to health code regulations.
- · Maintained high standards of cleanliness, safety and sanitation in the kitchen.
- · Assisted in creating weekly schedules for staff members to ensure adequate coverage at all times.
- · Managed inventory levels and ordered supplies as needed to keep up with demand.
- · Performed regular quality checks on finished dishes before they were served to customers.
- · Trained new staff in kitchen operations, procedures and food prep standards.
- · Supervised and coordinated kitchen staff to maintain productivity and efficiency.
- · Observed safe temperature storage of all food products to prevent spoilage.
- · Oversaw kitchen staff to achieve proper recipe completion and quality standards.
- · Minimized food waste by regularly ordering accurate amounts of ingredients.
- · Communicated with cooks to achieve timely and accurate food orders.
- · Monitored compliance with health and fire regulations to reduce risk.
- · Kept accurate records in compliance with sanitation and food service requirements.
Deli Manager
Harmons Grocery Store
06.2003 - 05.2007
- Oversaw daily operations of deli department, ensuring high-quality food preparation and presentation.
- Managed inventory levels, implementing efficient stock rotation to minimize waste and maintain freshness.
- Trained and mentored staff on food safety protocols and customer service best practices.
- Developed and maintained relationships with vendors to optimize product selection and pricing strategies.
- · Evaluated employee performance on an ongoing basis using established criteria for success.
- · Monitored food quality standards while adhering to all health codes and sanitation regulations.
- · Managed the ordering and stocking of products to ensure adequate supply levels.
- · Implemented creative promotional strategies to increase product sales and customer satisfaction levels.
- · Analyzed financial reports and data on a regular basis to identify areas of improvement within the department.
- · Created weekly schedules for deli staff, ensuring proper coverage during peak times.
- · Generated detailed reports on daily operations including sales figures, labor costs.
- · Enforced company policies related to employee conduct, safety protocols, and attendance requirements.
- · Recognized potential risks associated with workplace hazards and took appropriate measures as needed.
- · Provided ongoing support and guidance for deli staff regarding customer service issues.
- · Coached team members in developing their professional skills through effective communication techniques.
- · Demonstrated strong leadership capabilities by motivating team members to reach daily goals.
- · Inspected equipment regularly for signs of damage or malfunctioning components.
- · Assisted customers in selecting products according to their individual needs or preferences.
- · Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- · Reinforced safety programs by complying with safety procedures and identifying unsafe conditions.
- · Counted money and made bank deposits.
- · Scheduled staff hours and allocated resources to maximize team member performance.
- · Kept accurate records in compliance with sanitation and food service requirements.
- · Monitored compliance with health and fire regulations to reduce risk.
Education
High School Diploma -
Springfield Southeast High School
Springfield, IL 06-2003
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Problem-solving
- Database entry
- Billing and invoicing
- Customer follow-up
- Team collaboration
- Cash management
- Filing systems
- Documentation and recordkeeping
- Calendar coordination
- Interpersonal confidence
- Scheduling appointments
- Document management
- Supply ordering
- Scheduling and calendar management
- Data compilation
- Daily reporting
- Time tracking
- Word processing
- Typing speed
- Taking directions
- Customer service
- Time management
- Multitasking
- Client communication
- Phone etiquette
- Microsoft Excel
- Task prioritization
- Document preparation
- Inventory control
- Workflow management
- Office equipment operation
- Email correspondence
- Proofreading documents
- Confidentiality awareness
- Phone call handling
- Data entry
- Flexible and adaptable
- Teamwork and collaboration
- Professional and mature
- Data entry and 10-key
Timeline
Administrative Clerk
Secretary of State Office
08.2024 - Current
Motor Carrier Technician
Secretary of State Office
03.2023 - 08.2024
Operations Associate
Secretary of State Office
08.2020 - 03.2021
Food Service Director
Consolidated Management Company
10.2016 - 08.2020
Kitchen Assistant Manager
Casey's General Store
10.2012 - 08.2016
Deli Manager
Harmons Grocery Store
06.2003 - 05.2007
High School Diploma -
Springfield Southeast High School