GISELE ENKHBAYAR
Los Angeles,CA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Coach
08.2022 - Current
- Understands organizational objectives and makes decisions that align with a company priorities and values
- Flexes personal selling techniques to contribute to overall store financial results
- Demonstrates persuasive, confident, friendly, and genuine service skills and selling behaviors
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Able to handle customer to a cash counter, prepares a packaging and ,manages a payment
- Fast leaner deep knowledge of all products in assigned Product category
- Discusses product features and builds sale by suggesting appropriate add on items to fit customers’ specific needs, both hidden and expressed
- Boost cross selling and additional sales - Being able to work in team as well as alone
- 'Managed over 50 customer text per day.'
- "Increased my monthly goal sales by 10%-20%".
Passenger Sales and Services Agent, Supervisor
Korean Air
06.2012 - 06.2017
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Maintained and completed administrative records and documents to meet company requirements.
- Partnered with flight department to meet inflight and station operational obligations.
- Managed over 200 customer calls per day during the delay
Education
Associate of Arts - Air travel and Tourism
Suwon Science College
KoreaKorean Language Level C2 -
University of Suwon
Seoul, KoreaBachelor of Arts - Administrative Lawyer
Ulaanbaatar Erdem Sudlal
UlaanbaatarSkills
- Quotas and Goals
- Persuasive Selling
- Personal Shopping
- Sales Goal Attainment
- Multitasking Strengths
- Excellent People Skills
- Sales Expertise
- Hospitality and Accommodation
Certification
Basic Microsoft Office programs
Certified for QA Standards (Passenger Traffic) KOREAN AIR
Languages
English
Full Professional
Korean
Full Professional
Mongolian
Native or Bilingual
Timeline
SALES ASSOCIATE
Coach
08.2022 - Current
Passenger Sales and Services Agent, Supervisor
Korean Air
06.2012 - 06.2017
Associate of Arts - Air travel and Tourism
Suwon Science College
Korean Language Level C2 -
University of Suwon
Bachelor of Arts - Administrative Lawyer
Ulaanbaatar Erdem Sudlal
Basic Microsoft Office programs
Certified for QA Standards (Passenger Traffic) KOREAN AIR
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