Niquel Tubbs
Cleveland Heights,OH
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
12
12
years of professional experience
Work History
Sales Associate
Nordstrom
Westlake, OH
02.2015 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
Bank Teller
Huntington National Bank
Mayfield Heights , OH
06.2010 - 01.2015
- Logged cashier's checks and other transactions to maintain accurate account records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Education
High School Diploma -
Horizon Science Acad Cleveland
Cleveland, OH05.2006
Skills
- Store Opening and Closing
- Cash Handling
- Stockroom Upkeep
- Sales Expertise
- Customer Service
- POS System Operations
- Time Management
- Upselling Techniques
- Team Goals
- Customer Loyalty
- Retail Knowledge
- Quotas and Goals
- Customer Inquiries
Timeline
Sales Associate
Nordstrom
02.2015 - Current
Bank Teller
Huntington National Bank
06.2010 - 01.2015
High School Diploma -
Horizon Science Acad Cleveland
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