Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
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Jorge Castillo

Berwyn,IL

Summary

Highly motivated Nordstrom Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

3
3
years of professional experience

Work History

Sales Associate

Nordstrom
01.2020 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Stocker

Costco Wholesale Corp
08.2019 - 02.2021
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained effective team member communication.
  • Helped customers locate desired items and transfer oversized items to vehicles.

Overnight Stocker

Jewels Osco
01.2019 - 08.2020
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.

Education

Associate of Science - Criminal Justice

Morton College
Cicero, IL
05.2026

Skills

  • Sales Expertise
  • Stocking and Receiving
  • Membership Sales
  • Customer Service
  • Time Management
  • Store Opening and Closing
  • Order Processing
  • Team Goals
  • Restocking Procedures
  • Quotas and Goals

Accomplishments

    In High School I worked very hard to Achieve Student of the semester by my High School counselor.


    When I got Diagnosed with Cancer My college professors talk to the head of the program told Professor Grossman I was a hard working student and was able to still finish my courses even though I faced challenges.

Additional Information

The reason why I personally believe I can do this job or any job, is because I beat Cancer ( leukemia A.L.L ) in 2022. My chances where very low but I did not give up because of my family that I have to support. I have a baby brother that needs me, a loving family that worked so hard for me to have a good life coming to this country. I have a new mindset on life. I am now very mature for my age. I do not let anything get to me. I am the hardest worker I know with all respect to others.

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Nordstrom
01.2020 - 10.2021

Stocker

Costco Wholesale Corp
08.2019 - 02.2021

Overnight Stocker

Jewels Osco
01.2019 - 08.2020

Associate of Science - Criminal Justice

Morton College

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Jorge Castillo