Summary
Overview
Work History
Education
Skills
Timeline
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Gisell Garcia

Spring,TX

Summary

Dynamic supervisor with a proven track record at Pet Supply Plus, enhancing team productivity through effective training and process improvement. Adept at resolving conflicts and fostering customer loyalty, I leverage strong problem-solving and communication skills to drive exceptional service and maintain high standards of operational excellence.

Overview

3
3
years of professional experience

Work History

Supervisor

Pet Supply Plus
09.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Collected, arranged, and input information into database system.
  • Observed packing operations to verify conformance to specifications.

Cashier

Pet Supplies Plus
03.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Golden Corral Buffet and Grill
12.2022 - 05.2023
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled and resolved customer concerns promptly.
  • Will do closing and open task such as cleaning and sweep aisles
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Cashier

Subway
08.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Diploma -

Carl Wunsche Sr. High School
900 Wunsche Loop, Spring, TX 77373
05.2023

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Process improvement
  • Relationship building
  • Public speaking
  • Employee development
  • Problem-solving
  • Multitasking Abilities
  • Effective communication
  • Adaptability and flexibility
  • Active listening
  • Customer relationship management

Timeline

Supervisor

Pet Supply Plus
09.2024 - Current

Cashier

Pet Supplies Plus
03.2024 - 09.2024

Cashier

Golden Corral Buffet and Grill
12.2022 - 05.2023

Cashier

Subway
08.2022 - 11.2022

Diploma -

Carl Wunsche Sr. High School

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Gisell Garcia