Gisella Marcelletti
Kalamazoo
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Moors Golf Club
Portage
06.2025 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Took food and drink orders accurately from patrons.
- Served meals and beverages promptly to guests at tables.
- Maintained cleanliness and organization of dining areas throughout shifts.
VBTC
VBTC COSMETOLOGY PROGRAM
Lawrence
09.2023 - Current
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Identified ways to improve efficiency in operations and implemented process changes.
HOSTESS/FOOD RUNNER
Millenium Group
Kalamazoo
05.2024 - 03.2025
- Answered phone calls to take reservations and address guest questions and concerns.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
Education
HIGH SCHOOL DIPLOMA -
Mattawan High School
Mattawan05.2025
Skills
- Customer service
- Friendly
- Positive attitude
- Multitasking
- Problem-solving
- Organizational skills
- Dependable
- Responsible
Certification
CPR Certified
Timeline
Server
The Moors Golf Club
06.2025 - Current
HOSTESS/FOOD RUNNER
Millenium Group
05.2024 - 03.2025
VBTC
VBTC COSMETOLOGY PROGRAM
09.2023 - Current
HIGH SCHOOL DIPLOMA -
Mattawan High School
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