Giselle Alfonso
Las Vegas,NV
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Yard House
06.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
- Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
Food Runner
Yard House
08.2022 - Current
- Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
- Assisted in training new food runners, improving team efficiency and service quality.
Hostess
Yard House
08.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Silverado High School
Las Vegas, NV06-2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- Southern Nevada Health District Food Handlers Card
- Techniques of Alcohol Management
Timeline
Server
Yard House
06.2024 - Current
Food Runner
Yard House
08.2022 - Current
Hostess
Yard House
08.2021 - Current
High School Diploma -
Silverado High School
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