Giselle Ambrosio

Work proactively to build and grow relationships with new customers and engage with existing

customers By asking proactive questions about their financial needs.In this role I also have to

understand to manage risks in businesses also to stay within policy & procedures.

• My duties as a claims analyst are to carefully study the claim the remediation analyst filed with the cardholder. I identify fraudulent activities within the cardholders account. By thoroughly analyzing the cardholder's history. To correctly come to a conclusion, I have 3 monitors on and properly take advantage of the space. I also have to be able to distinguish the possibility of account take over (ato). To do all this I have to follow a very strict script.
• Maintained strict confidentiality with all personal data as per company guidelines.
• Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
• Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.

• My role as a claims agent includes having great customer service since I answer calls from customers that want to file a claim on fraudulent unauthorized transactions. This requires me to carefully listen to the cardholder to get a full understanding of what the situation is. If I detect fraudulent activity I accurately file a claim and ensure customer satisfaction by taking additional necessary measures such as card cancellation.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• My responsibility included assessing team members strength to create a work plan that ensured quickness and accuracy. Additionally I applied
• strong interpersonal skills in training new hires and handled monetary Tasks
• Build a report with customers!