Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Giselle Astrid Andrade

Falls Church,Virginia

Summary

CertifiTrainer with strong communication, organizational, and relationship-building skills. Proven track record in creating and delivering effective training programs using various techniques. Extensive experience in corporate training and education.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Trainer

Chipotle
Vienna, VA
04.2018 - Current
  • Ensured a smooth experience for every customer with clear and concise communication skills.
  • Executed cash handling and facilitated credit card transactions.
  • Processed and resolved refund issues efficiently
  • Assisted with additional responsibilities as required.
  • Ensured meticulous bagging procedures were followed.
  • Maintain the lobby and cash registration clean, and everything in place.
  • Provided one-on-one coaching sessions to help individuals improve their skills.
  • Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
  • Ensured compliance with safety regulations while conducting onsite training activities.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Explained goals and expectations required of trainees.

Prime Shopper & Register

Whole Foods Market
Vienna, VA
01.2020 - 11.2021
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Efficiently fulfills online orders with accuracy and a sense of urgency.
  • Demonstrated strong attention to detail in maintaining product and order accuracy.
  • Proactively pursued a comprehensive understanding of product knowledge, customer service standards, and efficient store operations.
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Maintained a clean, organized work area to ensure customer satisfaction.
  • Stocked shelves with new products and reorganized existing displays as necessary.
  • Utilized problem solving skills to resolve customer complaints professionally.
  • Assisted colleagues in completing assigned tasks in a timely manner.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Assisted teammates with daily tasks during peak periods.
  • Implemented feedback from clients to continuously improve service and client satisfaction.

Play Area Worker

Nook
Fairfax, VA
01.2018 - 12.2020
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues promptly.
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Monitored inventory levels to ensure adequate supply for production needs.
  • Ensured the cleanliness and safety of play areas, promoting an enjoyable experience for children
  • Provided efficient snack and beverage service

Babysitter

Private Client
Falls Church, VA
02.2017 - 11.2018
  • Facilitated developmentally appropriate tasks whilst simultaneously preparing nutritious meals and refreshments
  • Ensured cleanliness and safety standards were upheld consistently.
  • Managed the safety and well-being of children engaged in outdoor recreation
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Establishing trust through consistent communication with both parents and kids.
  • Read stories and played alphabet games to promote early literacy.

Education

Northern Virginia Community College - Criminology

Northern Virginia Community College
Alexandria, VA
08.2022

Bachelor of Science - Criminal Justice

George Mason University
Fairfax, VA

Criminal Justice Academy -

Criminal Justice Academy
Falls Church, VA
08.2020

Falls Church High School -

Falls Church High School
Falls Church, VA
06-2020

Skills

  • Bilingual communication
  • Flexible and Adaptable
  • Dependable and Responsible
  • Decision-Making
  • Punctual
  • Team Work
  • Quick learner
  • Very well organized
  • Pay attention to details
  • Time Management

Activities

  • Member of SODALIS, 01/01/16, 12/31/20
  • Member of Falls Church HS Orchestra, 01/01/16, 12/31/19
  • Member of District of Columbia Youth Orchestra Programs (DCYOP), 01/01/17, 12/31/18
  • Member of Emerging Leaders Program (ELP I), 06/01/17, 08/31/17
  • Member of the National Honor Society (NHS), 01/01/17, 12/31/20
  • Member of Liberty’s Promise, 01/01/18, 12/31/20
  • Vice President of Liberty’s Promise, 01/01/18, 12/31/19
  • Member of Vida Joven, 01/01/18, 12/31/20
  • AP Spanish and AP Psychology, 01/01/19, 12/31/20
  • Member of Spanish Honor Society (SHS), 01/01/19, 12/31/20
  • Member of Student Union, 01/01/20, Present
  • Member of the Pathway to the Baccalaureate, 01/01/20, Present

Affiliations

● Member of Student Union, NVCC 2020 – Present

● Member of the Pathway to the Baccalaureate 2020 – Present

● Member of Spanish Honor Society (SHS) 2019 - 2020

● Member of Liberty’s Promise 2018 - 2020

o Vice President, 2018-2019

● Member of Vida Joven 2018 - 2020

● Member of SODALIS 2016 - 2020

● Member of the National Honor Society (NHS) 2017 - 2020

● Member of Falls Church HS Orchestra 2016 - 2019

● Member of District of Columbia Youth Orchestra Programs (DCYOP) 2017 - 2018

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Dean's List 2023-2024

Certification

  • Certified Trainer - BOH
  • Emerging Leaders Program
  • National Society of Leadership and Success
  • FCPD Police Leaders Of Tomorrow

Timeline

Prime Shopper & Register

Whole Foods Market
01.2020 - 11.2021

Certified Trainer

Chipotle
04.2018 - Current

Play Area Worker

Nook
01.2018 - 12.2020

Babysitter

Private Client
02.2017 - 11.2018

Northern Virginia Community College - Criminology

Northern Virginia Community College

Bachelor of Science - Criminal Justice

George Mason University

Criminal Justice Academy -

Criminal Justice Academy

Falls Church High School -

Falls Church High School

Similar Profiles

CREATE PROFILE
Giselle Astrid Andrade