Giselle Bravo
Lowell,AR
Summary
Proven track record in enhancing customer loyalty and resolving conflicts at JB Hunt Transportation, demonstrating exceptional problem-solving abilities and active listening skills. Expert in Microsoft Office, adept at handling sensitive information with discretion. Increased team performance through effective training and leadership, showcasing critical thinking and a results-driven approach. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
JB Hunt Transportation
12.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Bilingual Clerk
Serco Inc
10.2018 - 04.2023
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
- Assisted clients with inquiries, addressing concerns promptly and professionally.
- Facilitated communication between clients and staff, bridging language barriers to ensure clear understanding.
- Maintained a well-organized filing system for easy access to important documents and records.
Financial Services Representative
Arvest Bank Group Inc.
07.2016 - 10.2018
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Service Team Leader
Panda Express Restaurant
05.2012 - 07.2016
- Trained and assisted up to 10 service members regularly.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
Education
Associate Of Science - Criminal Justice
Bryan University At Rogers
Rogers, AR05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Expertise in Microsoft Office
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
JB Hunt Transportation
12.2020 - Current
Bilingual Clerk
Serco Inc
10.2018 - 04.2023
Financial Services Representative
Arvest Bank Group Inc.
07.2016 - 10.2018
Service Team Leader
Panda Express Restaurant
05.2012 - 07.2016
Associate Of Science - Criminal Justice
Bryan University At Rogers
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