Giselle Cardona
Longmont,CO
Summary
Highly skilled server with 1 year of experience, who is passionate about providing exceptional customer service and creating a welcoming atmosphere. Skilled at multitasking and taking orders accurately in fast-paced environments, all while maintaining a positive attitude. Excellent communication skills. Ability to quickly resolve issues prior to escalation and handle guests. Attending customers needs in friendliest and professional matter, making sure guests feel welcomed by giving them the best service. Taking customers orders and delivering them quickly and most accurate.
Payment processing and upselling.
Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job title position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Server
La mariposa restaurant
Longmont, CO
12.2023 - Current
- Interacted with customers to provide an exceptional level of service
- Helped to maintain the corporate image/culture at restaurant La mariposa
- Performed multiple tasks at once, under heavy time constraints
- Ability to keep a level head
- Self-management, successfully work independently and with a team
- The importance of team communication and unity
- Multi-tasking in a fast pace, high-stress environment while staying calm and collected
- Remaining polite and professional while the people you interact with are completely the opposite.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Waiter
Tacos Don Jose
Longmont, CO
04.2022 - 12.2023
Janitor/Maintenance
Golden bear janitorial services-Longmont, CO
Longmont, CO
10.2021 - 03.2022
- I worked janitorial job for two years, I did general cleaning for a few buildings
- This consisted of vacuuming, mopping, taking out trash, recycling, compost, dusting, putting dishes in the dishwasher, cleaning windows, kitchens, etc
- Whatever the customer needs cleaning I did
- I paid attention to small details
- I'm great at communicating the customers needs and what they need me to do.
Education
High school diploma -
Skyline High School
Longmont, COSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Service prioritization
- Table Bussing
- Allergy awareness
- Table Setting
- Cool Under Pressure
- Relationship Building
- Decision-Making
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Cleaning and sanitizing
- Ability to Lift 30 Pounds
- Upselling
- Menu Recommendations
- Food and Beverage Upselling
- Age Verification
Languages
Spanish
Native or Bilingual
Timeline
Server
La mariposa restaurant
12.2023 - Current
Server/Waiter
Tacos Don Jose
04.2022 - 12.2023
Janitor/Maintenance
Golden bear janitorial services-Longmont, CO
10.2021 - 03.2022
High school diploma -
Skyline High School