Giselle Castan-Gutierrez
College Student
Lansing,MI
Summary
Collaborative leader with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager
Magdaleno's Italian Restaurant
Wyandotte, MI
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations while maintain clean, safe, and organized environment to enhance customer experience
- Managed over 50 customer calls per day and improved customer satisfaction by addressing and resolving complaints promptly
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
Physical Therapy Volunteer
MSU Physical Therapy
East Lansing, MI
01.2024 - 04.2024
- Supported clinic efficiency by maintaining inventory of therapy supplies and equipment, ensuring availability of necessary resources for optimal patient care
- Expanded knowledge of evidence-based practice in physical therapy interventions through regular shadowing of licensed professionals during treatment sessions
- Optimized patient safety during therapy sessions by closely monitoring exercise execution and providing necessary support or modifications as needed
Co-op Student
DTE Energy
Detroit, MI
08.2022 - 06.2023
- Collaborated with DO (Distribution Operations) Claims and Reliability Investigations Team to investigated minimum of 5 customer claims and created approximately 10+ Service Tickets weekly
- Collaborated with investigator to analyze escalation claims using Smartsheet & Excel to present it via PowerPoint.
- Increased efficiency in project completion by prioritizing tasks and utilizing effective time management strategies
- Demonstrated adaptability by quickly mastering new software tools such as C4C and technologies as required for various assignments
STEP Program; Customer Service
DTE Energy Summer Internship
Detroit, MI
05.2022 - 08.2022
- Collaborated with Onboarding Team Project
- Assisted approximately 42+ Customer Representative with transitioning from Onboarding to Operations
- Collaborated on drafting questions, creating survey & Kahoots for Supervisors & Customer Representatives
- Assisted with analyzing start/exit survey responses using Excel Smartsheet & creating PowerPoints
Assistant
Detroit Hispanic Development Corporation (DHDC)
Detroit, MI
10.2021 - 12.2021
- Coordinate with team to create organized spreadsheet containing student's personal information, gift list, and inventory sheet
- Assisted with organizing and tracking number of supplies for student's
- Contacted fun entertainment businesses to schedule field trips.
Summer Intern & Fall Intern
Detroit Hispanic Development Corporation (DHDC)
Detroit, MI
06.2021 - 08.2021
- Assisted approximately 20+ students with transitioning from high school to college, every week
- Collaborated with team to facilitate college campus tours, field trips, and fun activities for students
- Streamlined academic advising process by implementing efficient scheduling systems and communication methods
STEP Program; Distributions Operations
DTE Energy Summer Internship
Detroit, MI
06.2021 - 08.2021
- Collaborated with DO (Distribution Operations) claims and Reliability Investigations Group to investigated approximately 12+ customer claims
- Assigned approximately 50+ incoming claims weekly, to their corresponding investigator according to their area and assisted with investigating their claims thoroughly
- Communicated with customers and sent acknowledgment, denial, or insufficient letters via email
- Thrived in team environment, progress persuasive communication, verbal, and written skills.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI 09.2020 - Current
Skills
Analytical Thinking
Task Prioritization
Excellent Communication
Adaptability and Flexibility
Customer Service
Problem-solving abilities
Team Leadership
Multitasking Abilities
Teamwork and Collaboration
Staff Training and Development
Operations Management
Proficient Microsoft Suite
Design-Based Research
Bilingual
Certification
Stop the Bleed Certificate, 10/18/23, American College of Surgeons Committee on Trauma / EMT
Organizations
- Detroit M.A.D.E / Michigan State University (MSU)
- Michigan Hispanic Collaboration (MiHC)
- T.R.I.O / Michigan State University
- Detroit Hispanic Development Corporation (DHDC)
Locations
- East Lansing, MI
- Detroit, MI
Awards
- Captain Course Certificate, 2020
- Science Department Biology Award
- Dean List Spring & Fall 2021
- Community Service Award
- Interview by Univision Network, January 2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
The National Society of Leadership and Success, 05/02/22, The NSLS Foundation of Leadership training program / Michigan State University
05-2024
Certificate of Proficiency in Spanish and English, 05/21/21, Michigan Seal of Biliteracy / Department of Education
05-2024
Physical Therapy Volunteer
MSU Physical Therapy
01.2024 - 04.2024
Stop the Bleed Certificate, 10/18/23, American College of Surgeons Committee on Trauma / EMT
10-2023
Assistant Manager
Magdaleno's Italian Restaurant
12.2022 - Current
Co-op Student
DTE Energy
08.2022 - 06.2023
STEP Program; Customer Service
DTE Energy Summer Internship
05.2022 - 08.2022
Assistant
Detroit Hispanic Development Corporation (DHDC)
10.2021 - 12.2021
Summer Intern & Fall Intern
Detroit Hispanic Development Corporation (DHDC)
06.2021 - 08.2021
STEP Program; Distributions Operations
DTE Energy Summer Internship
06.2021 - 08.2021
Bachelor of Science - Kinesiology
Michigan State University
09.2020 - Current
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