Giselle Centeno
Paterson,NJ
Summary
Dedicated, passionate, and eager individual seeking an opportunity to gain experience in the industry within a company that promotes personal growth, while accomplishing company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist /Medical Billing Clerk
St Joeseph Health Medical Center
Glen Ridge, NJ
01.2025 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Entered insurance, demographics and health history into patient database.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Conducted patient intake interviews to collect medical information and insurance details.
- Processed referrals for specialist care when requested by physicians or patients.
- Protected patients by observing strict HIPAA guidelines.
- Answered phones promptly and directed calls appropriately.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Verified insurance coverage for appointments and collected co-payments as required.
Server / To Go Server
Longhorn Steakhouse
Rochelle Park, NJ
10.2021 - 01.2025
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Receptionist /HR Assistant
Cibovita
Totowa, NJ
01.2024 - 12.2024
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Assisted with onboarding of new employees by providing orientation information and support.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
International High School
Paterson, NJ06-2022
Some College (No Degree) - Medical Assistant
Lincoln Technical Institute
Paramus, NJSkills
- Patient scheduling
- Electronic medical records
- Insurance verification
- Data entry
- Office administration
- HIPAA compliance
- Front desk operations
- Multi-line phone operation
- Patient intake
- Payment collection
- Medical charting
- Reminder calls
- Patient registration
- Co-payment collection
- Vital signs
- Revenue recognition
- Immunization administration
- First Aid/CPR
Certification
• CPR/BLS Certified (AHA)- January 2025-January 2027
• HIPAA Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Receptionist /Medical Billing Clerk
St Joeseph Health Medical Center
01.2025 - Current
Receptionist /HR Assistant
Cibovita
01.2024 - 12.2024
Server / To Go Server
Longhorn Steakhouse
10.2021 - 01.2025
High School Diploma -
International High School
Some College (No Degree) - Medical Assistant
Lincoln Technical Institute