- Music
- Photography
- Fashion
Giselle Crockett
Austin
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
Work History
Starbucks Barista
Starbucks
Schertz
10.2018 - 05.2021
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Trained new baristas on beverage preparation techniques and store protocols for operational consistency.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Assistant Manager
Rooms To Go
Selma
09.2021 - 10.2022
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Pool Cocktail Server
Sage Hospitality
Austin, TX
07.2023 - Current
- Managed multiple drink orders efficiently, ensuring timely delivery during peak hours.
- Delivered prompt and courteous service to guests, enhancing overall poolside experience.
- Maintained cleanliness and organization of service areas, promoting a welcoming environment for guests.
- Collaborated with kitchen staff to ensure seamless communication regarding guest preferences and dietary restrictions.
Restaurant Hostess
Sage Hospitality
Austin, TX
07.2023 - Current
- Managed guest seating arrangements, optimizing flow and minimizing wait times.
- Coordinated communication between front-of-house and kitchen staff to ensure seamless service.
- Trained new host team members on best practices for guest interactions and service standards.
- Developed and maintained reservation systems to enhance customer experience and efficiency.
Barista
Sage Hospitality
07.2023 - Current
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Prepared high-quality coffee beverages following established recipes and standards.
- Operated espresso machines and other equipment, ensuring consistent beverage quality.
- Maintained cleanliness and organization of the workspace to ensure efficient operations.
Education
High School - undefined
Samuel Clemens High School
Schertz06-2019
Northeast Lakeview College
Universal CityAssociate of Arts -
Austin Community College
Austin, TXSkills
- Customer service
- POS systems
- Safe food handling
- Money handling
- Attention to detail
- Time management
- Team leadership
- Sanitation practices
- Decision-making
- Adaptive and creative
- Product knowledge
- Friendly and outgoing
Interests
Timeline
Pool Cocktail Server
Sage Hospitality
07.2023 - Current
Restaurant Hostess
Sage Hospitality
07.2023 - Current
Barista
Sage Hospitality
07.2023 - Current
Assistant Manager
Rooms To Go
09.2021 - 10.2022
Starbucks Barista
Starbucks
10.2018 - 05.2021
High School - undefined
Samuel Clemens High School
Northeast Lakeview College
Associate of Arts -
Austin Community College