Giselle Gaona
Fowler,CA
Summary
Service Worker with strong social and communication skills, complemented by a solid background in customer service. Committed to adhering to health and safety protocols while ensuring proper food handling. Actively supports team members and addresses challenges with a proactive approach.
Overview
8
8
years of professional experience
Work History
Counter Helper
Panda Express
Selma, CA
07.2024 - Current
- Greeted customers and provided excellent customer service.
- Maintained cleanliness of work area throughout shift.
- Operated cash register to process customer orders accurately and efficiently.
- Adhered to all company policies regarding cash handling, security, safety, sanitation.
- Verified that prepared food met quality standards prior to serving it to customers.
Barista
Starbucks
Fresno, CA
01.2019 - 06.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Cashier
United Market
Selma, CA
04.2017 - 12.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - Public Health
Fresno City College
Fresno, CA01.2028
High School Diploma -
Fowler High School
Fowler, CA06.2019
Skills
- POS Systems
- Customer service
- Team collaboration
- Effective communication
- Opening and closing duties
- Cash Handling
- Team Player
Timeline
Counter Helper
Panda Express
07.2024 - Current
Barista
Starbucks
01.2019 - 06.2021
Cashier
United Market
04.2017 - 12.2018
Associate of Science - Public Health
Fresno City College
High School Diploma -
Fowler High School
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