Giselle Kimbrough
Brooklyn,NY
Summary
Personable and dependable criminal justice major at St Francis College with experience in money handling and customer service. Excellent communication and interpersonal skills Ability to multitask under pressure.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
Spyscape Museum
Manhattan, NY
02.2024 - 09.2024
- Communicated product information with confidence and educated consumers about company.
- Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
- Maintained an organized and welcoming environment, allowing visitors to fully immerse themselves in the museum experience.
- Ensured visitor satisfaction by addressing questions and concerns in a timely and professional manner.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to Number people on scheduled tours.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Service Experience Representative
Nordstrom Rack
Brooklyn, NY
04.2022 - 11.2023
- Assist customers with purchases & returns
- Activate new accounts for qualifying customers
- Assist customers with finding the right products and answering any questions they might have
- Provide high quality customer service to gain customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
Sales Associates
Journeys
Brooklyn, NY
11.2023 - 02.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Criminal Justice
St.Francis College
179 Livingston StreetHigh School Diploma -
Brooklyn High School Of The Arts
Brooklyn, NYSkills
- Money handling abilities
- P>Refunds and exchanges
- P>Retail merchandising
- P>Product and service sales
- P>Customer assistance
Timeline
Brand Ambassador
Spyscape Museum
02.2024 - 09.2024
Sales Associates
Journeys
11.2023 - 02.2024
Service Experience Representative
Nordstrom Rack
04.2022 - 11.2023
Bachelor of Science - Criminal Justice
St.Francis College
High School Diploma -
Brooklyn High School Of The Arts