Giselle Lizama
Seattle
Summary
Dedicated Patient care coordinator with experience in patient scheduling, insurance verification, electronic medical records, and delivering exceptional customer service in a fast paced pediatric practice. Backed by a strong background in customer service and team leadership, with excellent communication, organizational, and multitasking skills. Committed to providing compassionate, efficient, and patient-centered care.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Mercer Island Pediatrics
Mercer Island, WA
12.2025 - Current
- Schedule and coordinate patient appointments while maintaining efficient provider schedules.
- Utilize Develo electronic medical record (EMR) system to document patient information and maintain accurate records.
- Communicated with patients regarding their care plans, ensuring understanding and adherence to treatment protocols.
- Process referrals, patient messages, and administrative requests promptly and accurately.
Operations Lead
Starbucks
Seattle, WA
04.2023 - 09.2025
- Developed and implemented strategic plans aimed at increasing sales and driving company success.
- Trained and mentored partners to enhance performance and operational efficiency.
- Implemented process improvements to streamline workflow and reduce wait times.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
Supervisor
Starbucks
Bellevue, WA
10.2020 - 04.2023
- Trained and mentored new partners on operational procedures and customer service excellence.
- Ensured compliance with health and safety regulations, maintaining a safe working environment for staff and customers.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
IGrad Academy
Kent, WASkills
- Patient intake, registration and eligibility verification
- Medical records management and HIPAA compliance
- Patient scheduling, coordination and appointment management
- Patient education, communication and service excellence
Timeline
Patient Care Coordinator
Mercer Island Pediatrics
12.2025 - Current
Operations Lead
Starbucks
04.2023 - 09.2025
Supervisor
Starbucks
10.2020 - 04.2023
High School Diploma -
IGrad Academy