Giselle Olmedo
Loganville,GA
Summary
Passionate individual with 7 years of experience in property management. I am willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment. I am accustomed to working with residents to address needs, collecting money, helping Property manager maintain properties and drive profit and occupancy success. I am familiar with Microsoft Word, Realpage, Yardi Software, Entrata, and Yieldstar.
I am bilingual, fluent in both English and Spanish.
Overview
11
11
years of professional experience
Work History
Lease-Up Assistant Property Manager
RAM Partners LLC
Sugar Hill, Georgia
01.2025 - Current
- Assisted in managing tenant relations and addressing resident inquiries.
- Maintained accurate records of lease agreements and tenant payments.
- Conducted property tours for prospective tenants and provided leasing information.
- Supported marketing efforts through social media and online listings management.
- Collected first month's rent along with security deposit prior to move-in date.
- Prepared comprehensive daily activity reports and month-end close reports to ensure accurate documentation and operational transparency.
- Participated in community events promoting the rental properties available at the location.
Leasing Professional/Assistant Property Manager
Birchstone Residential
Lawrenceville, GA
06.2021 - 01.2025
- Collected monthly rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted tours of vacancies with prospective tenants.
- Oversaw daily operations, maintenance and administration of various properties.
- Was a team player and helped at other communities when needed.
Apartment Leasing Consultant
First Communities Management
Lilburn, GA
03.2020 - 05.2021
- Oversaw daily operations, maintenance and administration of various properties.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Responded quickly to concerns regarding community from prospective and current residents.
- Coordinated and followed up on maintenance requests for residents.
- Conducted background checks on applicants.
- Developed strong, professional relationships with coworkers and residents by initiating collaboration and delivering exemplary service and engagement.
- Contacted and followed up with tenants on renewal notices.
Leasing Consultant
Westdale Real Estate Investment & Management
Lilburn, GA
11.2017 - 02.2019
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Tracked all leads using Yardi and followed up with interested parties within 24-48 hours.
- Maintained accurate records of all correspondence with and from tenants.
Sales/Manager
Perfumes 4 U
Lawrenceville, GA
11.2016 - 08.2017
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Supported all sales team members to drive growth and development.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Trained employees on additional job positions to maintain coverage of roles at all times.
Sales Associate
Kohls
Duluth, GA
06.2015 - 05.2016
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Hostess
Shoneys
Lawrenceville, GA
02.2015 - 05.2015
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Tracked seated guests and available seating
- Monitored dining area to assess server capacity and estimate wait times.
Education
Diploma
Berkmar High School
Lilburn, GA05.2016
License - Cosmetology
Paul Mitchell The School Esani
Roswell, GA12.2018
Skills
- Sales and marketing aptitude
- Record keeping
- Adaptive team player
- Customer relations
- High-energy attitude
- Problem-solving abilities
- Inbound and outbound calling
- Retail sales customer service
- Sales expertise
- Microsoft Office expertise
- Decision Making
- Monthly Fee and Payment Collection
Timeline
Lease-Up Assistant Property Manager
RAM Partners LLC
01.2025 - Current
Leasing Professional/Assistant Property Manager
Birchstone Residential
06.2021 - 01.2025
Apartment Leasing Consultant
First Communities Management
03.2020 - 05.2021
Leasing Consultant
Westdale Real Estate Investment & Management
11.2017 - 02.2019
Sales/Manager
Perfumes 4 U
11.2016 - 08.2017
Sales Associate
Kohls
06.2015 - 05.2016
Hostess
Shoneys
02.2015 - 05.2015
Diploma
Berkmar High School
License - Cosmetology
Paul Mitchell The School Esani