Giselle Ortiz

Serving at LH my main focus was creating a great dining experience for every guest. That means greeting people with a warm welcome, knowing the menu inside and out and staying on top of timing so food and drinks come out smoothly. multitasking and staying organized were key especially during peak hours. I also handled payments, keep my section clean, and communicated with the kitchen and bar to make sure everything ran efficiently.

Served at IHOP, where I managed multiple tables, provided friendly service, and kept things running smoothly during busy shifts. Gained experience in handling customer requests, resolving issues, and overall providing a good dining experience

• Expertise in espresso machine operation and beverage preparation

• Strong customer service and communication skills

• Ability to multitask and work efficiently in a high-volume environment

• Cash handling and POS system proficiency

•Ability to manage flow of reservations and seating

•Ability to work under pressure while maintaining a positive attitude