Giselle Pena
Summary
With a proactive approach and a keen interest in learning and developing within a dynamic environment, I bring a foundational understanding of organizational tasks. Excelling in time management and communication, ready to utilize and further develop customer service skills and problem-solving abilities as a Flight Attendant.
Overview
5
5
years of professional experience
Work History
Dispatch Southbound Coordinator
HP Carriers, INC.
05.2022 - Current
- I am responsible for providing contact between the customers and drivers.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
Gate Guard
Allied Universal
02.2022 - 05.2022
- I greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided nightly reports of inventory and the documentation needed.
- Maintained a safe environment through effective communication with fellow gate guards and supervisors.
Gate Guard
Garda World
10.2020 - 04.2022
- I inspected and assigned drivers to corresponding docks for their merchandise
- Provided nightly reports of inventory and documentation for warehouse needs
Universal Teller
IBC Bank
05.2021 - 09.2021
- I greeted guests professionally and courteously to process daily transactions.
- Build personal reports in order to meet customer financial needs by offering bank products and services
Server
Saltgrass Steakhouse
10.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Responsible for handling customers by greeting, seating, serving, and taking payments
- Cultivated warm relationships with regular customers.
Security Officer
Securitas
11.2019 - 09.2020
- Responsible for ensuring safety of premises and aiding housing sites with emergency situations
- On call to coordinate the aid of residents in various locations across the city.
Education
High school Diploma -
R&T Martin High School
05-2019
Skills
- Fluent Spanish
- Customer service
- Decision-making
- Critical thinking
- Customer relations
- Computer proficiency
- Team development
Timeline
Dispatch Southbound Coordinator
HP Carriers, INC.
05.2022 - Current
Gate Guard
Allied Universal
02.2022 - 05.2022
Universal Teller
IBC Bank
05.2021 - 09.2021
Gate Guard
Garda World
10.2020 - 04.2022
Server
Saltgrass Steakhouse
10.2020 - 04.2021
Security Officer
Securitas
11.2019 - 09.2020
High school Diploma -
R&T Martin High School
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