Giselle Reyes
Carrollton,TX
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
8
8
years of professional experience
Work History
Receptionist
Advance ER
Dallas, TX
04.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Retail Sales Leader
Best Buy
Dallas, TX
09.2023 - 05.2024
- Resolved customer complaints in a professional manner.
- Motivated team members to exceed customer service expectations.
- Developed and implemented strategies to increase sales.
- Managed the recruitment process for new hires by conducting interviews and providing guidance throughout onboarding process.
- Organized promotional activities such as displays, special sales events, contests.
- Performed regular audits of cash registers to ensure accuracy in transactions.
- Provided feedback on employee performance and assisted with disciplinary actions when necessary.
Sales Associate
Best Buy
Dallas, TX
09.2021 - 09.2023
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Receptionist
Perez Landscape Service
Dallas, TX
03.2016 - 08.2018
- Treated customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients.
- Answered phone promptly and directed incoming calls to correct workers.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX05-2024
Skills
- Bilingual [English] and [Spanish]
- Verbal and written communication
- Multitasking and prioritization
- Problem Resolution
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- File Organization
- Document Preparation
Timeline
Receptionist
Advance ER
04.2024 - Current
Retail Sales Leader
Best Buy
09.2023 - 05.2024
Sales Associate
Best Buy
09.2021 - 09.2023
Receptionist
Perez Landscape Service
03.2016 - 08.2018
Bachelor of Science - Criminal Justice
University of North Texas