Giselle Reyes
Manchester,CT
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at Prime HealthCare, PC. Proven ability in appointment scheduling and customer relations, enhancing patient flow and satisfaction. Skilled in HIPAA compliance and data entry, fostering a compassionate environment while streamlining administrative operations. Committed to delivering exceptional service and support.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
9
9
years of professional experience
Work History
Receptionist
Prime HealthCare, PC
Avon, Ct
01.2025 - Current
- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments using electronic health record systems, optimizing patient flow.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Coordinated communication between medical staff and patients, enhancing information exchange.
- Processed insurance verification and billing inquiries, improving service response times.
Receptionist
Central Connecticut Cardiologist
Hartford, CT
04.2023 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Patient Care Assistant
Hughes Health and Rehabilitation
West Hartford, CT
05.2019 - 04.2023
- Assisted in daily patient activities, ensuring comfort and safety during care routines.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Supported patients with mobility challenges, enhancing their independence and quality of life.
- Collaborated with healthcare team to implement individualized care plans for optimal patient outcomes.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
Host/Server
Margaritas
East Hartford, CT
10.2016 - 05.2019
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Collaborated with kitchen and service staff for efficient table turnover.
- Trained new hosts on customer service standards and operational procedures.
Education
Associate Degree In Nursing -
Goodwin University
East Hartford, CTNew Britain High School
New Britain, CT06.2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Office administration
- Patient care
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Patient transfers
- Emotional support
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Prime HealthCare, PC
01.2025 - Current
Receptionist
Central Connecticut Cardiologist
04.2023 - 01.2025
Patient Care Assistant
Hughes Health and Rehabilitation
05.2019 - 04.2023
Host/Server
Margaritas
10.2016 - 05.2019
Associate Degree In Nursing -
Goodwin University
New Britain High School