Giselle Santos-Marquez
Patterson,CA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent leadership skills, ability to handle challenging work, and excellent time management skills.
Experienced in fast-paced environments to thrive under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainer
Starbucks
Turlock, CA
07.2023 - Current
- Demonstrate knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Connect with customers to create the best Starbucks experience
- Ensure compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Train new baristas on company policies and procedures regarding food handling safety standards and the company's values.
Beauty Advisor/Color Consultant
Sally Beauty
Patterson, CA
07.2022 - 10.2024
- Educated customers on the ratio mixture of hair color
- Provided customer service, make recommendations, and help customers with their beauty needs.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Created a memorable shopping experience by informing customers about promotions and events.
- Oversee store operations when needed to ensure store is clean, stocked, and organized to meet sales goals.
Server
Black Bear Diner
Turlock, CA
07.2021 - 04.2023
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees to perform duties
- Handled money transactions accurately while following company procedures
- Responded efficiently to guest inquiries and complaints in a professional manner.
Shift Leader
Togo's Sandwiches
Patterson, CA
08.2020 - 04.2022
- Trained new employees on company policies, operational procedures, and customer service standards.
- Ensuring food quality and guest experience is up to standards
- Learned how to handle large quantities of money and to correctly input into our safe as well as making trips to the bank for deposits
- Oversee the store when needed by assigning duties, opening/closing the store, and ensuring food safety and cleanliness.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Education
Degree in progress - Criminal Justice
CSU Stanislaus
Turlock, CA05-2025
High school diploma -
Patterson High School
Patterson, CA07.2021
Skills
- Safe food handling
- Team collaboration and leadership
- Customer service focus
- Sales expertise
- Strong verbal and written communication
- Fast Paced
- Organized
Certification
Food Handler Certification
Languages
Spanish, Intermediate
Timeline
Barista/Barista Trainer
Starbucks
07.2023 - Current
Beauty Advisor/Color Consultant
Sally Beauty
07.2022 - 10.2024
Server
Black Bear Diner
07.2021 - 04.2023
Shift Leader
Togo's Sandwiches
08.2020 - 04.2022
Degree in progress - Criminal Justice
CSU Stanislaus
High school diploma -
Patterson High School