Giselle Torres
Pennsauken,US
Summary
Accomplished and certified professional with experience providing direct case management services to a diverse population. Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources. Proven ability to build and maintain productive relationships with clients, stakeholders, and service providers. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Acenda
Elmer, NJ
08.2025 - Current
- Participated in continuing education courses relevant to crisis management practices.
- Established safety plans to mitigate risk of harm or self-harm among vulnerable populations.
- Collaborated with referral sources to connect clients with additional services as needed.
- Maintained thorough documentation of client progress and outcomes according to agency standards.
Office Assistant
Virtua
Cherry Hill, NJ
05.2023 - 08.2025
- Processed insurance authorizations for services rendered at the facility.
- Performed data entry tasks with accuracy and speed, utilizing MS Office applications as well as EMR software.
- Managed daily appointment scheduling tasks while maintaining organized records of client visits.
Site Manager
Hispanic Family Center
Woodbury, NJ
11.2021 - 05.2023
- Audited and maintained inventories, supplies, and equipment.
- Directed site activities to foster smooth and efficient operations.
- Recruited qualified personnel for various positions at job sites while adhering to company policies regarding hiring practices.
Support Partner
Collaborative Support Program of New Jersey
Barrington, NJ
08.2020 - 05.2021
- Developed strong interpersonal skills by interacting with clients daily.
- Ensured that all clients' data was kept secure and confidential at all times.
- Deliver individualized support, motivation, and direction to people in recovery, assisting them in setting goals, developing skills, and connecting with community resources.
Education
Bachelor of Arts (B.A.) - Psychology
Rowan University
Glassboro, NJ, US05-2020
Skills
- Case management
- Community resources
- Organization and multitasking
- Problem-solving
- Client advocacy
- Time management
- Case documentation
Certification
- Certification of Undergraduate Studies in Spanish
- CPR
Timeline
Case Manager
Acenda
08.2025 - Current
Office Assistant
Virtua
05.2023 - 08.2025
Site Manager
Hispanic Family Center
11.2021 - 05.2023
Support Partner
Collaborative Support Program of New Jersey
08.2020 - 05.2021
Bachelor of Arts (B.A.) - Psychology
Rowan University