Giselle Totomoch
Kankakee,IL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Lead Teller
PNC Bank
Kankakee, IL
02.2024 - Current
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
Beauty Advisor
Target
Bourbonnais, IL
10.2022 - 02.2024
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Created a positive shopping experience for each customer through effective communication skills.
- Finalized purchases and processed payments.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Shift Leader
Oberweis Ice Cream and Dairy Store
Bradley, IL
03.2021 - 10.2022
- Maintained a high standard of customer service and demonstrated a positive demeanor during all shifts.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance and provided feedback for improvement.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
High School Diploma -
Kankakee High School
Kankakee, IL05-2023
Skills
- Customer Service
- Issue Resolution
- Staff Supervision
- Cash Handling Accuracy
- Problem-Solving
- Team Collaboration and Leadership
- Attention to Detail
- Financial Transactions
Timeline
Lead Teller
PNC Bank
02.2024 - Current
Beauty Advisor
Target
10.2022 - 02.2024
Shift Leader
Oberweis Ice Cream and Dairy Store
03.2021 - 10.2022
High School Diploma -
Kankakee High School
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