Giselle Altagracia Ulerio Ynoa
Port Saint Lucie,FL
Summary
Dynamic operations manager with a proven track record at Ulerios Performance, enhancing customer satisfaction through strategic planning and quality assurance. Skilled in decision-making and fostering high-performing teams, I drive continuous improvement initiatives that lead to significant business growth and operational excellence.
Overview
24
24
years of professional experience
Work History
Manager of Operations
Ulerios Performance
10.2018 - 10.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Manager on Duty
Au Bon Pain Inc. Restaurant
03.2001 - 07.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Universidad Nordestana
Dominican Republic 06-1999
Skills
- Decision-making
- Quality assurance
- Strategic planning
- Customer service
Languages
English
Native or Bilingual
Timeline
Manager of Operations
Ulerios Performance
10.2018 - 10.2024
Manager on Duty
Au Bon Pain Inc. Restaurant
03.2001 - 07.2018
High School Diploma -
Universidad Nordestana
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