Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Giselle Zapata

Las Vegas,NV

Summary

Results-driven Starbucks leader experienced in high-volume coffeehouse operations, partner development, and operational excellence. Skilled in leading shifts, coaching teams, prioritizing business needs, and resolving customer concerns. Proven ability to enhance customer experiences and support store leadership in achieving operational goals within fast-paced environments.

Overview

4
4
years of post-secondary education
7
7
years of professional experience

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
Las Vegas, Nevada
08.2019 - Current
  • Supervised store partners during peak and closing shifts at Starbucks Coffee Company.
  • Facilitated daily task assignments to optimize workflow and maintain service quality among baristas and ensured smooth floor coverage.
  • Provided coaching to partners to enhance beverage quality and customer service. on beverage standards, customer service, and store procedures.
  • Oversaw cash handling processes to maintain accurate transactions and prevent discrepancies., register accuracy, and safe drawer operations.
  • Oversaw inventory management, restocked supplies, and organized backroom product areas to maintain adequate supply levels for uninterrupted operations.
  • Implemented food safety practices to maintain a clean and compliant work environment., cleanliness, and workplace compliance standards.
  • Resolved customer concerns and supported positive service experiences.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Supported upper management with daily operations to uphold service and quality standards.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Trained new employees on company policies and procedures.

Education

Southeast Career Technical Academy
Las Vegas, Nevada

Licensed Cosmetologist - Cosmetology

Southeast Career Technical Academy
Las Vegas, Nevada
08.2016 - 06.2020

Skills

  • Coffeehouse Operations Partner Coaching & Development Training Customer Experience Operational Excellence Performance Metrics Shift & Labor Management Business Planning Process Improvement Problem Solving Conflict Resolution Relationship Building Cross-Functional Collaboration

Accomplishments

  • Received partner of the quarter (2021)
  • Earned Cosmetology License (requirement of 1,600 hours)

References

References available upon request.

Timeline

Shift Supervisor

STARBUCKS COFFEE COMPANY
08.2019 - Current

Licensed Cosmetologist - Cosmetology

Southeast Career Technical Academy
08.2016 - 06.2020

Southeast Career Technical Academy
Giselle Zapata