Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gisèle Kayitesi

Laveen,AZ

Summary

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Overview

9
9
years of professional experience

Work History

Behavior Health Professional

E&G Residential Care LLC
01.2021 - 07.2023
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Developed individualized treatment plans for clients, addressing specific behavioral health needs and goals.
  • Enhanced client engagement with therapeutic activities that promoted skill development and emotional regulation.
  • Collaborated with multidisciplinary teams to provide comprehensive care for clients, ensuring continuity of services.

Interpreter

Cyracom
03.2018 - 10.2020
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Streamlined business negotiations by offering precise interpretation services for international partners.
  • Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.

Customer Representative, Mortgage Department

Bank Of America
08.2014 - 05.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Streamlined communication channels for improved customer service response times and overall efficiency.
  • Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
  • Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.

Education

Bachelor of Arts - Business Administration And Management

Briar Cliff University
Sioux City, IA
05.2014

Skills

  • Mental Health Assessment
  • Social Skills Development
  • Client Support
  • Relationship Building

Languages

French
Full Professional
Kinyarwanda
Full Professional
Kirundi
Full Professional

Timeline

Behavior Health Professional

E&G Residential Care LLC
01.2021 - 07.2023

Interpreter

Cyracom
03.2018 - 10.2020

Customer Representative, Mortgage Department

Bank Of America
08.2014 - 05.2019

Bachelor of Arts - Business Administration And Management

Briar Cliff University

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Gisèle Kayitesi