Gisneli Martinez
Tampa
Summary
Dynamic Patient Access Specialist with a proven track record at Tampa General Hospital, excelling in HIPAA compliance and patient relations. Adept at leveraging medical terminology and appointment scheduling to enhance patient experiences. Recognized for exceptional customer service and empathy in high-pressure situations, ensuring patient satisfaction and confidentiality.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Tampa General Hospital
10.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Patient Transporter
Tampa General Hospital
01.2023 - 10.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Trained new employees on how to maneuver patients and use equipment
Brad Rep Lead
Abercrombie & Fitch
07.2019 - 12.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
High School Diploma -
Jefferson Highschool
Tampa, FL05-2022
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Epic training
- Volt Training
Languages
Spanish
Limited Working
Timeline
Patient Access Specialist
Tampa General Hospital
10.2024 - Current
Patient Transporter
Tampa General Hospital
01.2023 - 10.2024
Brad Rep Lead
Abercrombie & Fitch
07.2019 - 12.2022
High School Diploma -
Jefferson Highschool
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