Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Gissela Bolton

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Summary

Experienced Leasing Agent with 22 years in tenant relations and conflict resolution. Skilled in managing communications and coordinating maintenance to enhance tenant satisfaction and maintain high occupancy rates. Committed to resolving issues promptly while fostering positive relationships.

Overview

22
22
years of professional experience

Work History

Leasing Agent, Leasing Director, Renewals, Account

Westdale Asset Management
Hurst, Texas
05.2004 - 05.2026
  • Guided prospective tenants through property tours and provided detailed leasing information to enhance their decision-making.
  • Conducted lease signings and explained terms to new tenants.
  • Facilitated tenant communications and promptly resolved maintenance requests to ensure tenant satisfaction.
  • Collaborated with the property management team to maintain occupancy rates.
  • Utilized property management software to track applications and leases efficiently.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected vacant units and ensured they were ready for showings.

Education

High School Diploma -

Instituto Sevilla
Lima, Peru
12-1984

Skills

Tenant relations and management

  • Leasing, sales, and tenant screening
  • Application processing and fee handling
  • Lease preparation and audits
  • Property tours and inspections
  • Eviction procedures and notice issuance
  • Rent collection and deposit management
  • Maintenance coordination and oversight
  • Market analysis and trends
  • Local market awareness and conditions
  • Fair housing regulations and policies
  • Customer relationship management
  • Sales techniques and aptitude
  • Conflict resolution and negotiation
  • Problem solving and issue escalation
  • Administrative support and assistance
  • Team collaboration and support
  • Training, mentoring, and staff management
  • Attention to detail and accuracy
  • Active listening and interpersonal relations
  • Building rapport with clients
  • Client needs assessment and resident retention programs
  • Effective communication skills
  • Client needs assessment and resident retention programs

Languages

Spanish
Professional
Arabic
Elementary

Timeline

Leasing Agent, Leasing Director, Renewals, Account

Westdale Asset Management
05.2004 - 05.2026

High School Diploma -

Instituto Sevilla
Gissela Bolton