Open To Work
Gissela Bolton
Work Preference
Summary
Experienced Leasing Agent with 22 years in tenant relations and conflict resolution. Skilled in managing communications and coordinating maintenance to enhance tenant satisfaction and maintain high occupancy rates. Committed to resolving issues promptly while fostering positive relationships.
Overview
22
22
years of professional experience
Work History
Leasing Agent, Leasing Director, Renewals, Account
Westdale Asset Management
Hurst, Texas
05.2004 - 05.2026
- Guided prospective tenants through property tours and provided detailed leasing information to enhance their decision-making.
- Conducted lease signings and explained terms to new tenants.
- Facilitated tenant communications and promptly resolved maintenance requests to ensure tenant satisfaction.
- Collaborated with the property management team to maintain occupancy rates.
- Utilized property management software to track applications and leases efficiently.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Inspected vacant units and ensured they were ready for showings.
Education
High School Diploma -
Instituto Sevilla
Lima, Peru12-1984
Skills
Tenant relations and management
- Leasing, sales, and tenant screening
- Application processing and fee handling
- Lease preparation and audits
- Property tours and inspections
- Eviction procedures and notice issuance
- Rent collection and deposit management
- Maintenance coordination and oversight
- Market analysis and trends
- Local market awareness and conditions
- Fair housing regulations and policies
- Customer relationship management
- Sales techniques and aptitude
- Conflict resolution and negotiation
- Problem solving and issue escalation
- Administrative support and assistance
- Team collaboration and support
- Training, mentoring, and staff management
- Attention to detail and accuracy
- Active listening and interpersonal relations
- Building rapport with clients
- Client needs assessment and resident retention programs
- Effective communication skills
- Client needs assessment and resident retention programs
Languages
Spanish
Professional
Arabic
Elementary
Timeline
Leasing Agent, Leasing Director, Renewals, Account
Westdale Asset Management
05.2004 - 05.2026
High School Diploma -
Instituto Sevilla