Janna Weltzin

Answer all incoming calls or emails from interested prospects and and encourage them to set an appointment to visit and tour. Representing our company by , being the BEST , first impression by providing exemplary customer service to all incoming visitors and to our current residents.

Managed tenant relationships by coordinating communication, addressing concerns, and fostering positive interaction.

Provide an enthusiastic presentation for each prospect .

• Application screening & processing criminal/credit checks to ensure quality occupants.
• Prepare,lease agreements and addendums..
• Collect monthly rent and handle late payments.
• Handle tenant complaints, requests, and lease violations.
• Manage the move-in and move-out inspection process.

Conducted regular inspections of property to identify maintenance needs and safety issues.

• Hire and manage repair staff, contractors, and vendors.
• Oversee routine upkeep and emergency repairs.
• Keep detailed logs of all maintenance work and costs.
• Adjust rent rates based on current market trends.

Legal Compliance /Fair Housing

• Managed the legal eviction process and issued notices.
• Collect monthly rent and handle late payments.
• Manage the move-in and move-out inspection process.
• Maintain proper records of all financial and tenant files.
• Collect monthly rent and handle late payments.
• Handle tenant complaints, requests, and lease violations.
• Manage the move-in and move-out inspection process regular schedule.
• Hire and manage contractors, cleaners and ensure work in vacant units are being turned over in a timely fashion and in rent-ready condition to our company's "high standard," for move-in.

• Engaged customers to demonstrate product benefits, enhancing consumer interest and driving sales.
• Engaged customers by providing product information and demonstrating features.
• Assisted in organizing promotional events to enhance brand visibility.
• Distributed promotional materials to increase brand awareness among potential customers.

• Conducted product demonstrations, highlighting key features and benefits, leading to increased customer engagement and understanding of products.
• Managed setup and breakdown of promotional displays and equipment, reporting sales outcomes to corporate office promptly.

• Managed property administration tasks, ensuring compliance with Low-Income Housing Tax Credit (LITC) regulations while compiling resident income and asset documentation.
• Managed tenant relationships and resolved issues promptly.
• Conducted property inspections to ensure compliance with regulations.
• Coordinated maintenance requests and scheduled repairs efficiently.
• Provided customer service by resolving maintenance requests and handling incoming communications promptly.

• Handled incoming communication, addressing work orders and concerns, and directed complex matters to the Board President to uphold organizational effectiveness.
• Coordinated distribution of access devices and amenity codes, enhancing new residents' integration into the community.
• Managed application and screening processes for potential residents, ensuring accurate documentation within resident software portal to support operational efficiency.

• Optimized property management operations, enhancing customer service for prospective tenants from initial contact to apartment showings, and managed daily financial transactions, including rent collection and deposit activities.
• Managed daily operations of residential properties and tenant relations.
• Oversaw daily management of residential properties, addressing tenant concerns and maintenance issues.
• Facilitated maintenance requests from residents, prioritizing and scheduling timely repairs.
• Coordinated maintenance requests and ensured timely responses to residents.

• Oversaw office operations, delivering exceptional customer service through effective management of inquiries, apartment showings, and execution of application processes, including credit and background checks, fee collections, and move-in orientations.
• Managed tenant relations and addressed concerns promptly and professionally.
• Coordinated maintenance requests and ensured timely resolution of issues.
• Oversaw property inspections to maintain high standards of safety and cleanliness.
• Adhered to budget guidelines, contributing to revenue optimization and resolving resident disputes with a focus on amicable solutions; engaged in community-building activities to enhance resident relations and support lease renewals.

• Conducted in-store product demonstrations, highlighting features and benefits to engage customers and promote sales.
• Managed and organized visually appealing demonstration area to attract customer engagement.
• Monitored inventory levels and recorded sales transactions, submitting detailed reports to corporate management to inform future strategies.

• Oversaw monthly rent collection and maintained accurate financial records while conducting outreach marketing to increase occupancy rates.
• Conducted property tours and created welcoming atmosphere, converting inquiries into tenancies and managing lease documentation to ensure legal compliance and smooth resident transitions.
• Coordinated tenant move-ins and move-outs at properties.
• Oversaw communication between tenants and management to effectively address concerns and inquiries. between tenants and management to address concerns.
• Systematically organized maintenance requests and prioritized them for timely resolution by service teams. and tracked progress with service teams.

• Managed daily operations of Crystal Lake Apartments, including tenant relations, lease administration, maintenance coordination, and financial reporting for optimal property performance and resident satisfaction.
• Managed resident inquiries and requests to ensure timely resolutions and enhance satisfaction.
• Coordinated maintenance schedules and provided residents with timely updates to minimize disruptions.
• Organized property events to foster community engagement and strengthen resident relationships.

• Managed daily operations of residential property, achieving high tenant satisfaction and retention while maintaining compliance with all regulations and coordinating a cross-functional team to meet financial objectives and operational efficiency at Smith Tandy Realty Group.
• Managed tenant relations, promptly addressing property concerns to enhance resident satisfaction.
• Coordinated maintenance requests and scheduled repairs with service vendors to ensure timely resolution of issues.
• Conducted regular property inspections, ensuring compliance with standards and proactive identification of maintenance needs.

• Oversaw daily operations, managed and trained part-time leasing agent, maintained high occupancy rates, ensured tenant satisfaction, and adhered to budgetary constraints.
• Oversaw daily operations and staff management at residential apartment complex.
• Managed tenant relations and addressed concerns to maintain community satisfaction.
• Supervised all maintenance and any contractors to ensure proper instructions were followed. Gathered pertinent customer demographics, confidential income and eligibility information in order to qualify for the income guidelines set in place to qualify to rent the apartment home. Exceeded all budget goals and kept all expenditures in control.
• Processed and tracked maintenance requests to ensure timely resolution. and ensured timely resolution by service teams.