Summary
Overview
Work History
Education
Skills
Timeline
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Xrayism Bulford Tiu

Kihei,HI

Summary

Dynamic and professional team manager, known for creativity, and driving success through effective leadership. Demonstrated impact in enhancing productivity, and increasing customer satisfaction. A dependable and detail-oriented approach to boosting revenue.

Overview

9
9
years of professional experience

Work History

Player Development Manager

Soboba Casino Resort
San Jacinto, CA
08.2022 - 08.2025
  • Developed comprehensive marketing strategies, including coordinating events to showcase services, and enhance brand visibility and engagement.
  • Collaborated with sales and marketing teams to align strategic efforts with business growth objectives.
  • Launched an exclusive VIP tier, increasing membership by 325%, and expanding qualified hosted players by 13.5% in 18 months.
  • Maintained relationships with key players through regular communication.
  • Recognized as Manager of the Year in 2024 for outstanding contributions to guest services and team performance.

Senior Executive Host

Yaamava’ Resort & Casino
Highland, CA
09.2019 - 07.2022
  • Team leader for a team of nine domestic casino hosts.
  • Drove casino revenue by optimizing VIP accounts and executing innovative marketing campaigns for elite clientele.
  • Exceeded 110% of annual sales goals while managing a portfolio of over 300 premium VIP guests, and acquiring new clientele.
  • Developed and maintained relationships with high-value guests, and introduced new players to the casino property.
  • Managed room block reservations and implemented yield strategies to maximize occupancy and revenue for VIPs.

Pit Supervisor, Blackjack Host

Parkwest Bicycle Casino
Bell Gardens, CA
01.2017 - 09.2019
  • Provide exceptional service in a Four Diamond setting, enhancing VIP guest experiences through efficient event coordination and reward distribution.
  • Demonstrate proficiency in lodging management systems to coordinate guest stays and ensure seamless hotel check-in/out processes for VIPs.
  • Handled guest inquiries and resolved issues to enhance the overall experience.
  • Facilitated communication between teams to resolve operational issues swiftly.

Education

Master Gardener Candidate -

UC Davis
Davis, CA

Digital Communications and Media

Cosumnes River College
Sacramento, CA

Media Communications

Modesto Junior College
Modesto, CA

High School Diploma -

Elk Grove High School
Elk Grove, CA

Skills

  • Team leadership and building
  • Oversee department operations
  • Sales optimization
  • Technical proficiency
  • Friendly and positive
  • Bilingual: Spanish and Tagalog
  • Proficient in Microsoft Office Suite

Timeline

Player Development Manager

Soboba Casino Resort
08.2022 - 08.2025

Senior Executive Host

Yaamava’ Resort & Casino
09.2019 - 07.2022

Pit Supervisor, Blackjack Host

Parkwest Bicycle Casino
01.2017 - 09.2019

Master Gardener Candidate -

UC Davis

Digital Communications and Media

Cosumnes River College

Media Communications

Modesto Junior College

High School Diploma -

Elk Grove High School
Xrayism Bulford Tiu