Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Gissell Agustin Rodriguez

Denver,CO

Summary

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team work. Experienced Backroom Associate with extensive background pulling orders, staging merchandise, and stocking shelves in support of sales needs. Top-notch problem-solver and communicator with a responsible nature. Desiring new position with room for advancement.

Overview

2
2
years of professional experience

Work History

FC Associate

Amazon
08.2024 - 01.2025
  • Stamped price tags on merchandise, referring to official price lists.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Used handheld scanners to key in data for packages.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.

Sales Lead

Champs Sports
12.2022 - 12.2024
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Provided accurate information about products, prices and services.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Recruited, hired and trained new hires to optimize profitability.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Worked effectively in fast-paced environments.

Backroom Stocker

Champs Sports
10.2022 - 12.2024
  • Utilized hand-held scanners to record product information into company database system.
  • Performed daily cycle counts to ensure accuracy of inventory records.
  • Organized backroom storage areas to maximize space efficiency.
  • Maintained a safe working environment by adhering to safety guidelines set forth by the company.
  • Stocked shelves with products following store procedures for product placement.
  • Operated pallet jacks, forklifts and other equipment in order to move large amounts of merchandise around the store.
  • Maintained cleanliness of backroom area, including sweeping, dusting, mopping floors and wiping down surfaces.
  • Lifted and carried heavy boxes up to 50 pounds safely while stocking shelves.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Tracked outgoing orders to provide shipping status to customers.
  • Implemented loss prevention strategies to minimize shrinkage.

Education

High School Diploma -

Delta High School
Delta, CO
06-2034

Associate of Science - Science

Community College of Aurora
Aurora, CO

Skills

    FLUENT IN Spanish and english

  • Stockroom arrangements
  • Shipment Processing
  • Stock organization
  • Return processing knowledge
  • Customer Service
  • Retail Merchandising
  • Order Fulfillment
  • Product displays
  • Quick Learner
  • Boxing and labeling
  • Cash counting
  • Refund processing
  • Cash register operation
  • Cash handling expertise
  • Problem-solving

Education and Training

true

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

FC Associate

Amazon
08.2024 - 01.2025

Sales Lead

Champs Sports
12.2022 - 12.2024

Backroom Stocker

Champs Sports
10.2022 - 12.2024

Associate of Science - Science

Community College of Aurora

High School Diploma -

Delta High School

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Gissell Agustin Rodriguez