Gissell Martinez
Houston,TX
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new a field where these transferrable skills can be effectively utilized.
Overview
2
2
year of professional experience
4
4
Certifications
Work History
Barista
Starbucks
11.2024 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and equipment efficiently, demonstrating proficiency in beverage preparation techniques.
- Assisted in inventory management by tracking stock levels and placing orders for supplies as needed.
- Supported training of new staff on beverage preparation standards and operational procedures to ensure consistency.
Intern
Keller Williams
08.2024 - 12.2024
- Supported the preparation of reports and presentations for agents
- Participated in training sessions to enhance professional skills and knowledge.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Server
Cracker Barrell
06.2024 - 09.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and presentation to ensure quality standards.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with team members to facilitate efficient table turnover.
- Learned menu offerings and specials to effectively communicate with guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Cypress Ridge
Houston, TXCurrently Enrolled -
Blinn College
Brenham, TXSkills
- Time management
- Team player
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Order taking
- Safe food handling
- POS systems
- Inventory management
- Food running
- Product upselling
- Friendly and outgoing
Certification
AED Certification
BLS Certification
CPR Certification
Food Handlers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
11.2024 - Current
Intern
Keller Williams
08.2024 - 12.2024
Server
Cracker Barrell
06.2024 - 09.2024
High School Diploma -
Cypress Ridge
Currently Enrolled -
Blinn College
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