Hi, I’m
Gisselle Cervantes
North Las Vegas,NV
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
years of professional experience
Work History
Thomas Dermatology
Coordinating Manager
05.2022 - Current
Job overview
- Advanced customer satisfaction levels by delivering bespoke cosmetic consultations and tailored product recommendations.
- Contributed to inventory optimization by ensuring adequate stock levels for high-demand items and minimizing surplus.
- Orchestrated collaborative efforts with vendors to organize promotional events, fostering customer engagement and product visibility.
- Cultivated enduring client relationships by providing exceptional service, resulting in heightened customer loyalty and recurring business.
- Implemented streamlined operational procedures for shelf restocking and inventory tracking to enhance daily efficiency.
- Spearheaded departmental performance enhancements by setting goals for team members and monitoring progress regularly.
- Stayed abreast of industry trends through participation in relevant training sessions and trade shows to remain well-versed in evolving beauty practices.
- Fostered interdepartmental collaborations within the company to bolster cross-functional cooperation.
- Expanded the cosmetics department's clientele through targeted outreach, forging relationships with local influencers and loyal customers.
- Provided sales technique training and product line education to cosmetics personnel to enhance recommendations and upselling capabilities.
- Oversaw a team of 15 employees in the cosmetics department to uphold top-tier customer service standards.
- Efficiently delegated tasks during peak periods to maintain operational fluidity and staff focus.
- Liaised with sales, marketing, and management teams to devise solutions and achieve shared objectives.
- Formulated and executed strategic sales plans, resulting in increased revenue and company profitability.
- Amplified brand visibility by designing and implementing innovative marketing campaigns across multiple platforms.
- Organized networking events to connect with industry professionals, gain insights into emerging trends, and explore potential collaborations.
- Secured high-value accounts by establishing rapport with key decision-makers, understanding their needs, and presenting tailored solutions.
- Devised marketing strategies and leveraged referral networks to drive business development.
- Facilitated communication with leadership teams by leading regular meetings to discuss objectives.
- Demonstrated extensive knowledge of company products and services to offer expert guidance to customers.
- Expanded business through effective network development, identifying new and prospective clients.
- Informed customers of promotions to boost sales productivity and volume.
- Selected appropriate products based on customer needs, product specifications, and relevant regulations.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
Signature Plastic Surgery and Dermatology
Administrative Medical Assistant
08.2020 - 05.2022
Job overview
- The scope of responsibilities encompasses referrals, insurance tasks, data management, billing, and patient support.
- Enhanced patient satisfaction by delivering effective administrative assistance.
- Upheld meticulous record-keeping, facilitated insurance processes, and promptly addressed patient inquiries.
- Oversaw inventory management, delivered exemplary customer service, and conducted quality assurance assessments.
- Stayed abreast of industry developments, provided support to physicians during examinations, and managed patient communications.
- Managed incoming calls, guided patients, scheduled appointments, and adhered to HIPAA regulations.
- Maintained a professional demeanor, updated patient records, and offered courteous assistance both in-person and over the phone.
Kalologie Medspa
Patient Treatment Coordinator
06.2019 - 08.2020
Job overview
- Managed daily spa operations, including scheduling, inventory, and staff coordination.
- Implemented strategies to reduce appointment wait times and enhance treatment outcomes.
- Collaborated with healthcare professionals to develop personalized care plans.
- Educated patients on treatment options and assisted in developing educational materials.
- Trained new team members on clinic protocols and patient-centered care.
- Provided support to medical staff and resolved customer complaints effectively, improving patient satisfaction.
Advanced Dermatology And Cosmetic Surgery
Administrative Medical Assistant
02.2017 - 06.2019
Job overview
- Scheduling patients/surgeries, Billing and coding, Multi phones line system, Daily data reports, Insurance Eligibility and benefits, Product inventory, Financial handling and balancing accounts, NextGen and EMA systems, MOHS scheduling, Referral handling, Sales reports/meeting sales goals, Cosmetic services scheduling, Provided administrative support for management
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Nevada Career InstituteLas Vegas, NV
Some College (No Degree): Healthcare Administration
05.2025
Desert Rose High SchoolLas Vegas, NV
High school diploma or GED
02.2016
Skills
- Customer support
- Microsoft systems/Outlook/Teams
- Sales administration (4 years)
- Business administration (3 years)
- Account reconciliation
- Auditing
- Accounts receivable and payables
- Performance Monitoring
- Business Development
- Inventory Management
- Multitasking and Prioritizing
- Critical Thinking
- Marketing and Advertising
- Staff Coaching and Training
- Process and Procedure Development
- Team Building and Motivation
- Customer Service Management
- Leadership Development
- Media Relations
Languages
English
Spanish
Timeline
Coordinating Manager
Thomas Dermatology
05.2022 - Current
Administrative Medical Assistant
Signature Plastic Surgery and Dermatology
08.2020 - 05.2022
Patient Treatment Coordinator
Kalologie Medspa
06.2019 - 08.2020
Administrative Medical Assistant
Advanced Dermatology And Cosmetic Surgery
02.2017 - 06.2019
Nevada Career Institute
Some College (No Degree): Healthcare Administration
Desert Rose High School
High school diploma or GED
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