Gisselle Gomez
Downey,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Temecula Creek Inn
Temecula, CA
07.2021 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
Barista
The Coffee Bean & Tea Leaf
Downey, CA
03.2018 - 06.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Complied with standards for merchandising, stocking and storing product.
- Upsold specialty items with beverages, increasing store sales.
Behavioral Therapist
Sage Behavior Services
Fullerton, CA
03.2019 - 10.2019
- Collected session data to aid in treatment planning and assessment.
- Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
- Managed 3 therapy sessions per day. Each giving 3-4 hours to each patient.
Education
Bachelor of Arts - Communications
California State University - Fullerton
Fullerton, CA06.2021
Associate of Arts - Communications
Cypress College
Cypress, CA05.2019
Skills
- Feedback Collection
- Issue Escalation
- Problem Solving
- Facilities Management Software
- Invoicing and Billing
- Account Balancing
Languages
Spanish
Timeline
Front Desk Agent
Temecula Creek Inn
07.2021 - Current
Behavioral Therapist
Sage Behavior Services
03.2019 - 10.2019
Barista
The Coffee Bean & Tea Leaf
03.2018 - 06.2021
Bachelor of Arts - Communications
California State University - Fullerton
Associate of Arts - Communications
Cypress College
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