Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jourdy Price

Kansas City,MO

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful high security setting.


Dedicated Special Education Paraprofessional with a background in assisting teachers with classroom activities. Knowledgeable in school safety, learning processes and individualized expression. Offering a successful career history comprising more than 4 years.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

GardaWorld Cash Services
Kansas City, MO
08.2018 - 10.2021
  • Maintained files and records for several high-end clients by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Prepared weekly employee work schedules for team members.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
  • Maintained staff directory and company policy handbook for human resources department

Sped Paraprofessional

Milestones Academy
Kansas City, MO
05.2014 - 08.2018
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Supported teacher in development of individual learning strategies.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Interacted physically and verbally with about 3 different students throughout each day.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Worked cooperatively with students of various culturally diverse backgrounds and learning styles.

Lead Cashier

Walmart
Kansas City, MO
06.2012 - 07.2014
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Built effective training and coaching strategies to optimize team performance.
  • Educated employees on register use, merchandising and customer service.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Analyzed purchases for signs of fraud.
  • Directed team of 8 cashiers to maximize performance and deliver exceptional service to every customer

Education

High School Diploma -

Hogan Preparatory Academy
Kansas City, MO
05.2013

Skills

  • Decision Making
  • Records Management
  • Microsoft Office
  • Feedback Collection
  • Tour Arrangements
  • Customer Service-Oriented
  • Data Entry and Database Software
  • Lesson Planning and Preparation
  • Coordinating with Teachers and Specialists
  • Lesson plan implementation
  • Social and group settings
  • Skills strategies
  • Office administration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You often meet your fate on the road you take to avoid it.
French proverb

Timeline

Front Desk Agent

GardaWorld Cash Services
08.2018 - 10.2021

Sped Paraprofessional

Milestones Academy
05.2014 - 08.2018

Lead Cashier

Walmart
06.2012 - 07.2014

High School Diploma -

Hogan Preparatory Academy

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Jourdy Price