Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Timeline
Generic

Gisselle Guzman

Palatine,IL

Summary

My career goal is to achieve interpersonal growth through immersion in diverse opportunities and by sharing these insights with a broader audience. I aim to deliver engaging and authentic content that is enriched by my personal reflections and analyses. With a proven track record of analyzing experiences, providing constructive feedback, noting details, and meeting deadlines, I am proficient in English and Spanish and hold collegiate-level education in French. I take great pleasure in exploring and engaging with diverse cultures.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Executive Account Manager

Paylocity
Schaumburg, IL
12.2021 - Current
  • Provided support to clients in areas like payroll processing, recruitment efforts, benefits management, talent acquisition, and workforce planning.
  • Emphasis on clear communications, problem solving, and step-by-step troubleshooting instructions.
  • Utilized strong interpersonal, verbal, and written communication skills to maintain positive relationships
  • Managed comprehensive record-keeping system to monitor meetings, open items, projects, and feedback.
  • Analyzed customer feedback to identify areas of improvement in products and services.

Direct Support Professional

Little City Foundation
Palatine, IL
01.2020 - 12.2021
  • Adapting and implementing skills to serve children and adults diagnosed with autism and other intellectual/developmental disabilities
  • Dedicated to the development and execution of effective behavioral and life skill plans, while ensuring meticulous documentation
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Certified in AED/CPR/First Aid with a clear state background check.
  • Obtained CPI training for safe management of disruptive behaviors as well as completion of crisis intervention course.

Shift Manager (full-time)

Portillo's
Schaumburg, IL
05.2015 - 09.2020
  • Ensured compliance with food safety regulations and quality standards.
  • Developed strong teamwork aptitude, improved problem solving proficiency, and placed emphasis on customer service while maintaining a friendly disposition
  • Handled monetary transactions, administered assistance and ensured compliance with state regulations.
  • Ensured quality food service through a focus on proper and cross training.
  • Inspected work areas regularly for cleanliness and organization standards.

Data Entry

Samson Roll Formed Products
Skokie, IL
06.2013 - 06.2015
  • Proficient in data entry using Microsoft Excel, PowerPoint, and Word.
  • Demonstrated strong organizational, technical, and analytical skills while prioritizing deadline-oriented tasks and delivering exceptional customer service.
  • Performed data entry tasks and maintained accurate records.

Education

Bachelor's in Psychology - Minor in Sociology & Criminology

Northern Illinois University
12.2021

Associate in Art -

Harper College
Palatine, IL
12.2018

High school or equivalent -

Elk Grove High School
Elk Grove Village, IL
12.2015

Skills

  • Microsoft Office
  • Organizational Skills
  • Leadership & Management
  • Paylocity
  • Client Relationship Management
  • Interpersonal Communication
  • Project Planning
  • Analytical Skills
  • Compliance Enforcement
  • Strong note taking and summarization skills
  • Meticulous focus on accuracy and precision

Certification

  • Direct Support Professional
  • CPR Certification
  • First Aid Certification
  • Crisis Prevention Intervention
  • IL Food Handler Certificate

Languages

  • English, Expert
  • Spanish, Expert
  • French, College Level

Awards

  • Undergrad Degree Honors With Cum Laude Distinction, 12/01/21, Earned a bachelor's degree in Psychology at Northern Illinois University with a 3.596 GPA.
  • G.O.A.T 2022 Paylocity, Received the G.O.A.T award for Paylocity 2022 Year End.
  • Member of Sigma Alpha Pi & The National Society of Leadership & Success (NSLS).

Timeline

Executive Account Manager

Paylocity
12.2021 - Current

Direct Support Professional

Little City Foundation
01.2020 - 12.2021

Shift Manager (full-time)

Portillo's
05.2015 - 09.2020

Data Entry

Samson Roll Formed Products
06.2013 - 06.2015

Bachelor's in Psychology - Minor in Sociology & Criminology

Northern Illinois University

Associate in Art -

Harper College

High school or equivalent -

Elk Grove High School

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Gisselle Guzman