Gisselle Maciel

Managed 100% of patient records through electronic health record (EHR) systems, ensuring digital organization, compliance, and rapid chart accessibility.

• Prepared all medical charts and necessary documentation digitally for patient visits and reviewed charts for accuracy and completeness prior to each appointment.

• Independently managed clinical follow-up, including obtaining medical records from external physician offices and ensuring appropriate action was taken following test results.

• Strictly adhered to HIPAA regulations when handling all confidential digital and physical information.

• Executed essential administrative duties, including high-volume filing, faxing, copying, scanning, and mailing of documents.

• Supported clinical workflow by preparing exam rooms, stocking supplies, and ensuring the back office workspace maintained organization and cleanliness.

• Managed full patient administrative cycle using E-Clinical EMR system, including patient registration, scheduling, and rescheduling appointments.
• Expertly handled financial and authorization processes by checking patient eligibility, verifying insurance benefits, and securing necessary authorizations prior to services.
• Streamlined medication access through the Prior Authorization Medicine process, utilizing platforms like Cover My Meds for efficient and remote drug approvals.
• Coordinated specialized patient documentation, managing records for Workers Compensationand Personal Injury cases.
• Maintained continuous patient communication by answering phones and processing Medical Records requests.

• Acted as primary patient contact, managing phone calls, scheduling appointments, and calling patients to remind them of their appointments.

• Prepared patients for doctor meetings by obtaining vital signs and documenting/updating pertinent health information (chief complaint, allergies, etc.).

• Assisted patients in filling out administrative paperwork and reviewed patient medications.

• Performed phlebotomy (Draw blood out: CBC, CMP, lipid panel, liver panel, HbA1c, PSA, Ect) and administered vaccines as necessary.

Managed comprehensive Front/Back office duties including answering phones, greeting patients, scheduling appointments,

• Utilized electronic systems for data entry and scanning to enter medical records, ensuring correct resolution and filing.

• Organized records according to efficient filing systems, labeled boxes, and prepared medical records.

• Managed patient records ensuring compliance with HIPAA regulations and clinic policies.
• Collaborated with healthcare providers to streamline documentation processes and improve workflow.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Printed and photocopied documents to provide patients with copies of medical records.
• Uploaded physician progress notes, history, and physicals into electronic medical records.