Gisselle Matos
New York
Summary
Detail-oriented Pharmacy Technician with proven skills in workflow optimization, patient confidentiality, and customer service. Committed to enhancing patient satisfaction and reducing medication errors through meticulous attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Rite-Aid Pharmacy
1033 St Nicholas Ave NewYork, NY 10031
05.2015 - 07.2020
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Managed inventory levels, ensuring timely replenishment of pharmaceutical supplies.
Pharmacy Technician
Mishkins Drug Store
1714 Amsterdam Ave New York, NY 10031
04.2010 - 03.2013
- Processed and dispensed prescription medications accurately and efficiently.
- Assisted pharmacists in verifying medication orders and patient records.
- Managed inventory levels, ensuring timely replenishment of pharmaceutical supplies.
- Maintained compliance with safety regulations and pharmacy policies consistently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Target CVS
40 West 225 St Bronx,NY 10463
01.2008 - 03.2010
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
High School Diploma -
John F Kennedy HS
The Bronx, NY06.1999
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Certification
Medical Terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Rite-Aid Pharmacy
05.2015 - 07.2020
Pharmacy Technician
Mishkins Drug Store
04.2010 - 03.2013
Pharmacy Technician
Target CVS
01.2008 - 03.2010
High School Diploma -
John F Kennedy HS