Gisselle Ortiz
Santa Rosa
Summary
Dynamic Certified Medical Assistant with hands-on experience at Redwood Family Dermatology, excelling in surgical assistance and accurate notation. Proven ability to maintain HIPAA compliance while delivering exceptional patient care. Skilled in wound care and fostering a welcoming environment, ensuring patient satisfaction and safety in all interactions.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Certified Medical Assistant
Redwood Family Dermatology
Santa Rosa
12.2024 - Current
- Prepared and administered medications as directed by healthcare providers.
- Assisted providers in surgeries, including excisions of various types of skin cancer, cysts, lipomas, etc.
- Maintained accurate medical records using electronic health systems.
- Educated patients on treatment plans and medication instructions.
- Ensured compliance with safety protocols and infection control standards.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Scheduled appointments for patients via phone and in person. Surgeries, follow-ups, procedural appointments, injections, etc.
- Supported patients by managing and treating their wounds, helping to ensure proper recovery.
Medical Assistant Extern
Santa Rosa Community Health Pediatric Campus
Santa Rosa
09.2024 - 10.2024
- Escorted patients to exam rooms to prepare for doctor examinations
- Utilized electronic Epic health record system to enter patient information into the database accurately
- Managed and restocked inventory of medical and lab supplies
- Ensured compliance with HIPAA regulations by protecting the confidentiality of patient data
- Maintained a clean and organized work area to ensure safety of patients and staff
Sales Associate/Cashier
TjMaxx
Santa Rosa
11.2021 - Current
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Helped customers find and select products
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
Admin Sanitation/Courtesy Clerk
Safeway
Santa Rosa
10.2020 - 10.2021
- Assisted customers with bagging groceries, loading them into their vehicles, and providing other services as needed
- Answered customer questions and directed patrons to appropriate store locations according to needs
- Kept store front end clean and organized
- Cleaned spills and disposed of waste to maintain store tidiness
Education
Clinical Medical Assisting Certification Program -
CALRegional
Santa Rosa, CA06.2024
High School Diploma -
Piner High School
Santa Rosa, CA06.2022
Skills
- HIPAA Compliance
- Accurate Vital Signs
- Sterile processing
- surgical assistance
- Tray preparation
- Wound care
- Patient scheduling
- Patient Confidentiality
- Phlebotomy Techniques
- Exam Room Preparation
- Patient care
- Cleaning and Sanitizing
Certification
AMCA Medical Assistant Certification
Languages
Spanish, Intermediate
References
Gema Lopez, Clinic Supervisor, Santa Rosa Community Health, (707) 799 -2407, gemal@srhealth.org
Verenise Ponce, Back office Supervisor, (707) 545-4537, vponce@redwoodfamilyderm.com
Timeline
Certified Medical Assistant
Redwood Family Dermatology
12.2024 - Current
Medical Assistant Extern
Santa Rosa Community Health Pediatric Campus
09.2024 - 10.2024
Sales Associate/Cashier
TjMaxx
11.2021 - Current
Admin Sanitation/Courtesy Clerk
Safeway
10.2020 - 10.2021
Clinical Medical Assisting Certification Program -
CALRegional
High School Diploma -
Piner High School