Gisselle Ortiz
Lowell,MA
Summary
Public service professional with diverse experience in education, tax preparation, transportation, and hospitality. Proven ability to communicate effectively and foster positive relationships with clients and colleagues. CPR certified, demonstrating commitment to safety and well-being. Dedicated to creating a comfortable and respectful environment for all individuals.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work History
Tax Preparer
Liberty Tax Service
Lowell, Massachusetts
09.2025 - 02.2026
- Collaborated with team members to resolve client inquiries and issues, enhancing overall client experience.
- Maintained current knowledge of tax regulations and compliance guidelines.
- Delivered exceptional customer service, contributing to increased client satisfaction during tax season.
- Compiled client data, ensuring accuracy in tax form completion and compliance with regulations.
Bus Driver, Bus Monitor
Nrt Bus Inc
Chelmsford, Massachusetts
01.2019 - 12.2022
- Operated buses along designated routes in compliance with traffic regulations.
- Ensured passenger safety by conducting pre-trip vehicle inspections.
- Maintained accurate records of daily trips and passenger counts.
- Communicated effectively with dispatch regarding route changes and delays.
Waitress
Delicias paisas
Lowell, Massachusetts
09.2009 - 08.2017
- Provided excellent customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely service for all guests.
- Processed customer payments accurately and efficiently at the register.
Substitute Teacher
Lowell community charter school
Lowell, Massachusetts
09.2006 - 12.2008
- Managed classroom behavior to create a positive learning environment.
- Assisted students with assignments and provided individualized support.
- Implemented instructional activities that engaged students in active learning.
Activities Assistant
Heritage Nursing Home
Lowell, Massachusetts
03.2000 - 02.2001
- Facilitated engaging activities for residents to enhance social interaction.
- Supported staff in implementing therapeutic activities tailored to resident needs.
- Encouraged participation in group games and arts and crafts sessions.
Education
Certificate in CPR, AED And First Aid -
ECPRcertification
06-2025
GED -
Boston Ged
Boston, MA07-2005
Interpretation Certificate - Language Interpretation and Translation
Medical Interpreter Program
Lowell, MASkills
- Team collaboration
- Tax preparation
- Tax compliance
- Effective communication
- Customer service
Languages
English, Spanish
Professional
Certification
- CPR Certificate
- Medical Interpreter
Timeline
Tax Preparer
Liberty Tax Service
09.2025 - 02.2026
Bus Driver, Bus Monitor
Nrt Bus Inc
01.2019 - 12.2022
Waitress
Delicias paisas
09.2009 - 08.2017
Substitute Teacher
Lowell community charter school
09.2006 - 12.2008
Activities Assistant
Heritage Nursing Home
03.2000 - 02.2001
Certificate in CPR, AED And First Aid -
ECPRcertification
GED -
Boston Ged
Interpretation Certificate - Language Interpretation and Translation
Medical Interpreter Program