Gisselle Urquia
Abercrombie & Fitch
Orlando,USA
2
Languages
1
Certification
5
years of professional experience
Due to the experience I have had over the past 5 years working in customer service I am able to swiftly adapt to new situations, company cultures, and work processes. I am skillful in promoting current sales, processing transactions, and handling customer complaints. I also am up to date on trend awareness, enhancing client satisfaction and loyalty through personalized recommendations due to my experience as a manager at Sephora. Fluent in English and Spanish, my collaborative spirit significantly contributes to a dynamic work environment. I am also determined to continue learning more about the professional world, and put to use the knowledge I have gained from my work and educational experiences.
Work History
Sales and Service Team Leader
1 Year 10 Months- Led team to achieve sales targets through effective coaching and performance
- Successfully opened and closed store and registers
- Maintained up-to-date knowledge of beauty trends and new product launches.
- Assisted customers in selecting products that align with their ethical and beauty preferences.
- Recommended skincare routines based on individual skin types and concerns.
- Replenished supplies by monitoring and sourcing inventory.
- Crosssold related products by suggesting complementary items that enhance overall look or improve effectiveness of chosen items.
- Participated in ongoing training sessions to stay current on industry trends and new products.
- Provided personalized beauty consultations to understand customer needs and preferences.
- Conducted personalized consultations to help clients achieve desired results with product recommendations, application techniques, and color matching.
Retail Sales Associate
2 Years 11 Months- Delivered consistent high-quality service to maintain customer loyalty.
- Answered customer questions about return and exchange policies.
- Suggested additional products and services to increase sales.
- Processed cash and card transactions accurately and efficiently.
- Handled customer complaints professionally and resolved issues promptly.
- Maintained a clean and organized sales floor to improve store appearance.
- Worked closely with management to achieve monthly sales goals.
- Assisted customers with product questions, selections, and purchases.
- Ensured proper pricing signage was displayed throughout the store.
- Suggested upsells or add-ons to enhance customer satisfaction with their purchase.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Cashier
9 Months- Balanced cash drawer at beginning and end of each shift.
- Kept clean, organized and well-stocked checkout areas.
- Maintained a neat drawer with the correct amount of change to meet customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Cash Register Operation
- Updating Client Data
- Telephone Reception
- Credits and Refunds
- Customer Transactions
- Customer Assistance
- Cash Drawer Management
Education
Associate of Science - Nursing
Esthetician License
High School Diploma
Skills
- Customer Service
- Collaboration
- Phone Etiquette
- Fluent in both English and Spanish
- Trend Awareness
- Brand representation
- Reliable and Responsible
- Friendly and Helpful
- Goal-Driven
- Cooperative Attitude
- Service minded
Certification
- Awarded Sports Manager of the Year for being track manager that school year. This role taught me what it was like to manage and lead a large group of people. It also taught me how much work goes on behind the scenes for the success of a team. The role also gave me experience I did not have before that would benefit me in the future, such as working with word and excel.
- Certified and Licensed Esthetician by the state since May 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Service Team Leader
Sephora
10.2024 - CurrentRead More
Retail Sales Associate
Abercrombie & Fitch
09.2023 - CurrentRead More
Cashier
Tomasino’s Pizza
08.2021 - 05.2022Read More
Lake Nona High School
High School Diploma
Read More
Hollywood Beauty Academy
Esthetician License
Read More
Valencia College
Associate of Science from Nursing
Read More