Gisselle Vasquez
Fort Mill,SC
Summary
Friendly and efficient professional customer service representative. Highly responsive to customer needs and always looking to find a solution to customer inquires providing outstanding customer service skills with many opportunities to improve customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Xfinity Mobile (Comcast)
02.2018 - 11.2020
- Manage incoming calls and customer service inquires
- Identify and evaluate the needs of customers to achieve their satisfaction
- Generate sales opportunities that translate into new customers
- Address customer complains, offer appropriate solutions and alternatives within the deadlines, and follow up to ensure resolution.
Education
Collegue -
Ceutec Honduras
Amazing Youth Institute - Honduras
Skills
- Communication skills
- Customer service
- Empathy
- Writing skills
- Problem solving
- Organizational skills
- Bilingual
- English
- Spanish
- Microsoft Word
Timeline
Customer Service Representative
Xfinity Mobile (Comcast)
02.2018 - 11.2020
Collegue -
Ceutec Honduras
Amazing Youth Institute - Honduras
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