Veronica Villar
Nashville,TN
Summary
Dynamic and detail-oriented professional, enhancing front desk efficiency and reducing wait times. Bilingual in Spanish, I excel in customer service and problem-solving, ensuring a positive experience for all guests while effectively managing insurance claims and payments. Committed to continuous improvement and teamwork.
Overview
9
9
years of professional experience
Work History
Guest Coordinator/Billing Specialist
Smilemaker Orthodontics
05.2023 - Current
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly.
- Kept reception area clean and neat to give visitors positive first impression.
- Ensured timely processing of insurance claims, reducing delays and denials.
- Posted and adjusted payments from insurance companies.
Front Desk Chair 1
Swauger Pediatric Dentistry
06.2016 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Diploma - Health Care Assistant
Miller Motte Technical College
Madison, TN05-2013
High School Diploma -
Montabello High School
Montebello, CA06-1998
Skills
- Strong organization
- Effective time management
- Bilingual fluency in Spanish
- Friendly, positive attitude
- Problem-solving
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Attention to detail
- Excellent communication
- Calm under pressure
Languages
Spanish
Native or Bilingual
Timeline
Guest Coordinator/Billing Specialist
Smilemaker Orthodontics
05.2023 - Current
Front Desk Chair 1
Swauger Pediatric Dentistry
06.2016 - 08.2022
Diploma - Health Care Assistant
Miller Motte Technical College
High School Diploma -
Montabello High School
Similar Profiles
Meredith MiddlebrooksMeredith Middlebrooks
Treatment Coordinator, Marketing Director & Social Media Manager at Pickett Orthodontics & Bennett OrthodonticsTreatment Coordinator, Marketing Director & Social Media Manager at Pickett Orthodontics & Bennett Orthodontics
Shabna DineshShabna Dinesh
Dental Hygienist at Orthodontics on Berrigan/Orthodontics on StQuentinDental Hygienist at Orthodontics on Berrigan/Orthodontics on StQuentin
Taylore JonesTaylore Jones
Records Coordinator at Lanzetta Orthodontics/TDR OrthodonticsRecords Coordinator at Lanzetta Orthodontics/TDR Orthodontics
Abigail SeanezAbigail Seanez
Opening Director of Sales at Caption by Hyatt Downtown Nashville-The GulchOpening Director of Sales at Caption by Hyatt Downtown Nashville-The Gulch
Jase KeithleyJase Keithley
Freelance Audio Engineer at Self-employeedFreelance Audio Engineer at Self-employeed