- Fashion
- Interior Design
- Creative Writing
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
Gitann Scully
FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Server
Omakai
05.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Rusty Pelican Restaurant
10.2020 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server/ Bartender
Shuckers waterfront bar and grill
08.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Summer Shack/Sushi Koya
05.2018 - 03.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Sugar Factory
04.2017 - 05.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Reset and cleaned tables quickly to prepare for new customers.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Host/Food Runner/Server
Alta Strada Foxwoods
10.2013 - 06.2016
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Cultivated warm relationships with regular customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
Sales Associate
TJX Companies
10.2009 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Social Work
Three Rivers Community College
Norwich, CTFashion Design
The Fashion Institute Of South Florida
Miami, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cash Handling
- Memory retention
- High-volume dining
- Problem-solving abilities
- Customer satisfaction measurement
- Complaint resolution
Activities
- Sewing
- Drawing
- Writing
- Reading
Interests
Timeline
Server
Omakai
05.2023 - Current
Server
Rusty Pelican Restaurant
10.2020 - 05.2023
Server/ Bartender
Shuckers waterfront bar and grill
08.2019 - 03.2020
Server
Summer Shack/Sushi Koya
05.2018 - 03.2019
Server
Sugar Factory
04.2017 - 05.2018
Host/Food Runner/Server
Alta Strada Foxwoods
10.2013 - 06.2016
Sales Associate
TJX Companies
10.2009 - 12.2012
Associate of Science - Social Work
Three Rivers Community College
Fashion Design
The Fashion Institute Of South Florida
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